#26: Stephan Lerch from "Box - Die Abholstation" (Smart City | DB), on transforming e-commerce with Click-and-Collect Services

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo. Join us on the EGN Podcast as host Efe von Thenen sits down with Stephan Lerch, Business and Strategy of "Box - Die Abholstation", a service of Deutsche Bahn. Discover how the innovative click-and-collect service, "Box - Die Abholstation", is transforming e-commerce logistics across Germany.In this episode, Stephan shares insights into Smart City | DB’s mission to enhance train station facilities and services, focusing on the development and implementation of "Box - Die Abholstation". Learn about the benefits of the click-and-collect service for e-commerce retailers and consumers, including increased efficiency, convenience, and sustainability. Stephan discusses the partnership with DHL and future plans for expanding the network of pickup stations. Stephan also delves into broader trends in e-commerce, emphasizing the importance of flexible, sustainable, and consumer-friendly delivery solutions. Hear real-life success stories from retailers like Hornbach and understand how "Box - Die Abholstation" is set to meet the challenges of the evolving e-commerce landscape.🟠 Interested in being a guest on our podcast? Reach out to us at [email protected]:(00:00:00) Introduction(00:02:19) About Deutsche Bahn and Smart City(00:03:36) About the Stephan and His Role in Smart City | DB(00:04:07) Stephan’s Career Journey(00:04:50) Starting Job in Smart City | DB(00:06:40) Development and Growth of Click-and-Collect in Germany(00:09:53) Box-Up’s Open Provider Approach(00:12:40) Identifying and Solving E-commerce Challenges(00:17:26) Expansion Plans and Future Vision(00:19:57) Real-Life Success Stories(00:23:11) Demographics and User Behavior(00:24:17) Adoption Rates of Click-and-Collect in Germany(00:27:02) Retailer Benefits and Integration Options(00:34:23) Diverse Use Cases for Box-Up(00:36:06) Future Innovations and Potential(00:38:19) Restrictions and Limitations(00:41:00) Top Performing Product Categories(00:42:46) Final Thoughts and Future Outlook(00:43:25) Encouragement for Retailers(00:44:37) Conclusion and Thank YouFollow for more:■ Linkedin■ Instagram■ Facebook■ Twitter

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