Behind the Docs
Episodes
The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
12 May 2026
Contributed by Lukas
In this episode of Behind the Docs, Patrick Bosek sits down with Fabrizio Ferri-Benedetti to explore what AI actually means for the future of technica...
BtD at ConVEx'26!
28 Apr 2026
Contributed by Lukas
This episode of Behind the Docs is coming straight from the conference floor at ConVEx 2025 in Pittsburgh — a collection of candid conversations wit...
Special Episode! Who controls your content? AI and content governance - Sarah O'Keefe of Scriptorium
21 Apr 2026
Contributed by Lukas
In this special replay from Scriptorium's Content Operations podcast, Sarah O'Keefe sits down with our very own Patrick Bosek to tackle one of the tho...
What Great Documentation Actually Means in Cybersecurity - Jeff Cross at Arctic Wolf
31 Mar 2026
Contributed by Lukas
Jeff Cross didn't plan to become a technical writer. He started a computer science degree, dropped out, spent a year trying to make it as a fiction wr...
Designing Documentation for Agents, Not Just Users - Dachary Carey of MongoDB and Agent-Friendly Docs Expert
24 Mar 2026
Contributed by Lukas
In this episode of Behind the Docs, Ren sits down with Dachary Carey of MongoDB to explore a rapidly emerging challenge: AI agents can’t reliably re...
Docs as Systems with Manny Silva of Skyflow and Doc Detective
17 Mar 2026
Contributed by Lukas
In this episode of Behind the Docs, Patrick sits down with Manny Silva, Head of Documentation at Skyflow, to explore what happens when technical writi...
AI Isn't the Main Character with Sara Feldman, Director of Member Engagement at Consortium for Service Innovation
10 Mar 2026
Contributed by Lukas
In this episode of Behind the Docs, Ren welcomes back Sara Feldman, Director of Member Engagement at the Consortium for Service Innovation and longtim...
14. Clarity is the Hill with Melanie Denise Davis
03 Mar 2026
Contributed by Lukas
In this episode of Behind the Docs, Ren sits down with Melanie Denise Davis — journalist-turned-technical-communication leader, AI Wrangler, and fou...
13. Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX
02 Dec 2025
Contributed by Lukas
In this episode of Behind the Docs, Patrick Bosek interviews Dave Koelmeyer, the Content Operations Manager at IDEXX. Dave shares his unexpected journ...
12. The Philosophy of Structured Content with Jarod Sickler
25 Nov 2025
Contributed by Lukas
In this special episode of Behind the Docs, Ren sits down with Heretto’s own Jarod Sickler — philosopher-turned-structured-content expert, and one...
11. From Accidentally Structured to Intentionally Scalable with Sandie Markle
18 Nov 2025
Contributed by Lukas
In this episode of Behind the Docs, we sit down with Sandie Markle, content engineer and CEO of Blueberri, whose journey through food tech, structured...
10. From Chili's Training Docs to Enterprise DITA Migration with Laura Minaie
04 Nov 2025
Contributed by Lukas
In this episode, we welcome Laura Minaie to Behind the Docs! Laura recently joined our team and brings a fascinating journey from editing training doc...
9. Building Customer Education Programs with Karissa Van Baulen
28 Oct 2025
Contributed by Lukas
Episode OverviewJoin host Patrick Bosek in conversation with Karissa Van Baulen, a customer education professional with over a decade of experience in...
8. BtD at LavaCon, The Content Strategy Conference - Pt. 2
21 Oct 2025
Contributed by Lukas
The conversations keep rolling at LavaCon! In this episode, we’re talking to four guests who each bring a totally different perspective on content, ...
7. BtD at LavaCon The Content Strategy Conference - Pt. 1
14 Oct 2025
Contributed by Lukas
We took Behind the Docs on the road to LavaCon 2025 in Atlanta!Host Ren Taylor chats with some of the brightest minds in tech comm and content strateg...
6. The 5 Whys with Randee Napp of ECHO Inc.
07 Oct 2025
Contributed by Lukas
In this episode of Behind the Docs, Ren reconnects with Randee Knapp, Tech Pubs Manager at ECHO Inc.—one of the very first people she met in the Tec...
5. The Power of Style Guides with Kimberly Voltaire of Simpli.fi
30 Sep 2025
Contributed by Lukas
In this episode of Behind the Docs, Ren reconnects with Kimberly Voltaire, Technical Editor at Simpli.fi, after first meeting through a Help Site Asse...
4. Unapologetically Authentic with Kat Reierson of DocuSign
23 Sep 2025
Contributed by Lukas
Kat Reierson, Senior Technical Writer at DocuSign, joins Behind the Docs to share how a single Google search set her on a path to a fulfilling career ...
3. Creating Content with Purpose - Kaitlyn Snook at ACSTechnologies
16 Sep 2025
Contributed by Lukas
In this episode, Ren Taylor sits down with Kaitlyn Snook, Technical Communicator at ACS Technologies, to talk about her journey into technical writing...
2. Leveraging DITA for Learning Content - Matt Knight of Chartered Insurance Institute
09 Sep 2025
Contributed by Lukas
In this episode of Behind the Docs, Patrick sits down with Matt Knight, Publishing Systems Manager at the Chartered Insurance Institute, to explore ho...
1. Welcome to Behind the Docs! Kicking it off with Barbara Green of ACSTechnologies
02 Sep 2025
Contributed by Lukas
Patrick Bosek, CEO of Heretto, chats with content leader Barbara Green of ACSTechnologies about her unconventional path into documentation, from progr...