Jon Duffy: Consumer NZ CEO on customers' rights after claims Ed Sheeran seats changed without holders' permission

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Recorded09 Feb 2023

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Some Ed Sheeran fans are up in arms, claiming their seats for this weekend's concerts at Auckland's Eden Park have been changed without their permission. Consumer NZ chief executive Jon Duffy told Mike Hosking ticket companies are protected by their terms and conditions. He says if they argue the new seats are actually better, they might not need to compensate people. LISTEN ABOVE See omnystudio.com/listener for privacy information.

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