Kate Boyer: Air NZ Ground and In-Flight Chief Operations Officer on the airline revealing a new rebooking system to international flights

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Recorded19 Aug 2026

Publisheromnycontent.com ↗

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Air New Zealand is rolling out automatic re-booking technology to international flight cancellations after rolling it out for domestic flights mid-last year. The airline says previously, re-booking customers after a long-haul cancellation took up to six hours. Ground and In-Flight Chief Operations Officer, Kate Boyer, says itineraries will now be automatically rebooked - usually in under 20 minutes. "We're using an algorithm to search for seats and availability, and make sure we can give customers a sort of certainty on their plans." LISTEN ABOVESee omnystudio.com/listener for privacy information.

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