Kate Tulp: Service expert on Kiwis spending nearly 20 million hours waiting for customer services in 2022

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Recorded28 Mar 2023

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In 2022, Kiwis spent almost 20 million hours waiting for customer services. With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about. ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking. LISTEN ABOVESee omnystudio.com/listener for privacy information.

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