The Feeling of Knowing: Brand in the Age of LLMs, with Ari Yablok of Island

LLMs are already “deciding” your brand for buyers. Are you shaping that story or letting the machine write it? If your marketing still sounds like everybody else’s, congratulations: you’ve trained the models to ignore you.This week we rip into the hottest B2B reality: AI Engine Optimization (AEO) meets human-only brand. Ari Yablok, head of brand at Island, shows how to beat sameness by sending clear “this is new” signals, building experiential brands that people feel (not just read), and using unreasonable hospitality to make products and events feel theirs, not “yours.”We also cover:AEO is the new SEO: how to show up inside LLM answers and make people prefer you before they ever ask a bot.Signals over slogans: designing booths, visuals, and copy that telegraph “category shift” without a single bullet point.Unreasonable hospitality in B2B: turning product nuance and in-person moments into retention (and reputation) machines.The “feeling of knowing”: why brand confidence shortens deals—even when buyers can’t explain why.Human as the counter-trend: embracing curated flaws and analog touchpoints to stand out as AI perfects the average.

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