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Bloomberg Talks

Delta CEO Ed Bastian Talks Premium Travel

14 Jan 2026

Transcription

Chapter 1: What is the main topic discussed in this episode?

2.512 - 25.97 Lisa Abramowicz

Bloomberg Audio Studios. Podcasts. Radio. News. I am here in Atlanta, Georgia, with the CEO of Delta, Ed Bastian, here alongside me after that earnings report yesterday and that projection of 20% earnings per share growth in 2026. Now that you've had a day to digest, have you been surprised by the market's reaction and, frankly, by the lines of inquiry that you got yesterday?

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Chapter 2: What insights did Ed Bastian share about Delta's recent earnings report?

26.39 - 42.112 Ed Bastian

Not really. First of all, thank you for coming down. It's great to have you on our campus down here in Atlanta. There were a lot of expectations. We have a lot of momentum in our business. And as we're going into the year, we've seen the first part of the year, the momentum picked up yet again in the early days of January.

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42.553 - 63.979 Ed Bastian

And so as a result of that, I think our investor base was curious as to whether they see that momentum continuing to build, continue to flatline, to bop around a little bit. And we just finished a year where We saw some pretty significant challenges, whether it was the Liberation Day impact on consumer sentiment, shutdown of the government and the airspace in the latter part of the year.

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64.02 - 81.017 Ed Bastian

So we wanted to make certain we had a little bit of wiggle room, some caution as to how we thought about projecting the year out. And so I think there was more inquiries as to just how much caution is there and what could great look like, right? And so I think that's more of what we saw.

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80.997 - 91.547 Lisa Abramowicz

So we'll get into what great could look like. Let's get into the caution and some of the things that are less foreseeable, including a proposed 10% cap on credit card rates.

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91.727 - 107.983 Lisa Abramowicz

And it raises this question about the loyalty program at Delta, considering the fact that American Express and the partnership there contributed something like 14%, according to my calculations, of the revenue growth over the past year. I'm just wondering, how big of a hit is this? Have you started to map that out at all?

108.301 - 128.781 Ed Bastian

I think it's early. I think it's premature. Listen, that's not our business. That's the financial services world the banking climate. I think the banks that have already come out and spoken about it are expressing a tremendous amount of concern. So I understand it would require legislation, is what I'm told. And we know the challenges of getting anything through Congress these days.

129.222 - 155.195 Ed Bastian

I also think the knock-on effects are pretty significant when you think about what seems to be maybe a good idea to help the lower income strata, give them some interest rate relief The reality is it's going to eliminate their ability for credit, and it's going to freeze up a tremendous amount of credit lines that the banks aren't going to be able to afford to provide. So it's not my business.

155.855 - 166.607 Ed Bastian

Of course, we're going to work closely with American Express. The second factor is that Amex is a premium card provider. So that's really not the income level that we focus on in our business.

166.705 - 182.014 Lisa Abramowicz

At the same time, there is a sense that that's a growing part of the revenues. We saw an 11% increase in the contribution that this particular aspect made to Delta's revenue. So I just wonder, how much do you expect that to grow, all things being equal?

Chapter 3: How is Delta managing the momentum in business travel growth?

185.763 - 199.918 Ed Bastian

We've been seeing double-digit growth for the last several years, and it's a really important part of our business model. But I don't think it's something that we look back and start getting. I think this idea has a lot of roadblocks and obstacles ahead of it.

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200.084 - 216.051 Lisa Abramowicz

One thing that you said in an interview with a colleague talking about what could great look like is that effectively all the growth that you've seen so far has been from the premium cabin, not from the main cabin. Why do you think that is? Is it because of just incredible strength at the premium end or is it because of weakness in the main cabin?

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216.217 - 237.41 Ed Bastian

I think the main reason is the demand set for the premium seats and the premium product that we offer continues to be at a record high. The more we look at the health of the consumer, we talk about the K, we're at the top end of that K in terms of who our consumer is. And when you have a high demand set, that's what drives pricing strength.

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237.47 - 260.715 Ed Bastian

And that's what drives the growth that we've seen over the last several years. That said, on the main cabinet, it's still a big part of our business. It's what pays the bills, I like to think of. And as we see some of the rationalization that's occurring, because you have a lot of lower-end airlines with low-end seats, too many seats chasing still, enough low-end consumer demand.

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261.136 - 284.001 Ed Bastian

That space is where a lot of the rationalization, and you see it in the industry currently, as that backdrop continues to get into a healthier environment, because all those airlines have to find a way to earn their cost of capital. They're not going to be around. And so as a result of that, whatever happens there, we will benefit from that and we'll keep that premium demand set growing.

284.021 - 288.606 Ed Bastian

So we're not growing in that space, but it'll still be a good one for us in terms of improvement.

288.686 - 299.68 Lisa Abramowicz

You've talked about consolidation in the lower end of the industry and how you expect this to be a pretty big year of that as people try to justify their existence and survive. Would you play in that in any way? Would you make any acquisitions?

300.121 - 306.248 Ed Bastian

We're not going to comment on that question, but when you look at who Delta is, you can answer that question for yourself.

306.447 - 319.512 Lisa Abramowicz

Well, I guess the other question is how much is the growth going to come from organic versus inorganic? Is there sort of a plan, especially given how much you've reduced leverage, to really increase by acquisition some of your capacity?

Chapter 4: What challenges does Delta face with the proposed credit card rate cap?

384.833 - 405.962 Ed Bastian

And you bring the countries physically together. closer together. So yes, it's not going to be a straight line up. In this business, we know there's a lot of turbulence in the sky, not just in the business model sometimes, but when we actually do physically get connected back together and the world start to become a closer place, that's where real opportunity sits.

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406.043 - 423.58 Lisa Abramowicz

You're talking about the demand so far this year, and you've seen, I believe, record demand so far in the first week and a half of January. I'm just wondering, is it mostly still coming from premium? Is it equal across all tiers? Is it also an economy to the same degree that you're seeing in terms of the robust interest at the top end?

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423.56 - 439.937 Ed Bastian

It continues to be at the top end. It continues to be in business. We're seeing double-digit growth in business at the start of the year. We had our largest weekly sales in our history just last week, up double digits over the same week a year ago. So if this demand set continues, we're going to have a great year.

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440.558 - 451.71 Lisa Abramowicz

So I have to end with this because my colleagues asked me to do this. The lounges, the regular lounges, not the Delta One, they're getting really crowded. How are you going to manage that, considering that a lot of people have complaints about that?

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451.859 - 469.082 Ed Bastian

Well, we've been experiencing that for the last handful of years, and it's a problem where no good deed goes unpunished. You build something great, and everybody wants to be in there, and it doesn't feel as exclusive any longer. We've been working through that for the last several years. American Express is our close partner on that. American Express is building lounges.

469.102 - 476.842 Ed Bastian

We're building new lounges. We've got the Delta One lounges that are coming. We're going to continue to build more supply and more capacity to take care of all of our great customers.

477.222 - 480.651 Lisa Abramowicz

Ed Bastian, thank you so much for being with us today. Really appreciate speaking with you.

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