Marc Benioff Talks AI Regulation
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Now, let's head over to Davos, where Bloomberg's Emily Chang is standing by. Emily. Bonnie, thank you so much. I'm here in Davos with Mark Benioff, CEO and chair and founder, of course, of Salesforce. Good to be with you in another country.
Great to see you, Emily. Aloha.
Aloha from the slopes.
You are the Kama'aina of Davos.
All right. So this is my first Davos.
Wow.
This is your 24th.
Right.
Davos.
What's it like being a nice Hawaiian girl here in Davos?
You know, it's chilly, but I'm liking the vibes. Okay. What's the mood this year? Are people anxious? Are they optimistic? Or are they confused about the future?
Well, it's an exciting moment. There's no question. This is just an unbelievable amount of change. And I think when there's this much change and this much excitement, people are a little frenetic. And I think that sometimes Davos is like a measurement of the economy. That's not what's going on. Well, is the economy good? Is it bad? How are people feeling about the economy? This is more like, well, what's happening exactly in the world? Because you have the AI situation. You have the political situation. You've got, you know, these very broad shifts. And I think that is what's really happening here. There's a lot of discussion. And, you know, Davos was built on the concept of a multi-stakeholder dialogue. The idea that we bring in lots of different kinds of people, political leaders, business leaders, spiritual leaders, cultural leaders, and have a conversation.
And this year's Davos is about the spirit of dialogue. And that is playing out in spades everywhere.
Well, talking about that spirit, we're waiting for President Trump to arrive. You've said you want to see him prioritize U.S. businesses.
What are Marc Benioff's initial thoughts on AI at Davos?
What does that mean?
Well, I think the number one thing is, you know, for the U.S. president is, as he is doing his job all over the world, he needs to support U.S. businesses and make them successful. And I was with Macron yesterday, and his job is to make French businesses successful. And there's no different. You know, that's the role of the nation state leader is to help the people of their state. And so I have a lot of respect for President Trump and how he always supports the businesses of the United States.
So you're using Davos sort of as a live demo for some of Salesforce's new digital labor tools. You know, I know you were prepping on Slackbot. But a lot of AI customers are saying.
You're not supposed to give away my secrets, Emily. That's not right.
I don't think that's too big a secret. But a lot of customers are saying they're sort of stuck in AI pilot purgatory. Like they're not. They're trying stuff, but it's just not working.
It's unfortunate. because there's so much that you can do right now in AI. Unfortunately, there's so many false narratives. So I think because so many companies and pundits have said things that are not true, it kind of freezes certain customers and they don't know who to believe. So that's why, like we were talking just before we went on, that Ramon is here, the CEO of Pepsi. You know, it's a new generation. And... He just deployed 125,000 of his salespeople, 125,000, supporting millions of businesses, a lot of small and medium businesses all over the world who sell Pepsi, using new AI generation tools that we built for him, really only took us a few months, and they're getting fantastic results.
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