Jim O’Keeffe joined AIB to earn a few bob during college... and 35 years later, he stepped down as Managing Director of Retail Banking.In this deeply honest episode of The Boardroom Insights Podcast, Jim reflects on his extraordinary journey through Irish banking, from the front lines of the financial crisis to leading thousands of people across the country.Alan O’Neill and Jim dive into:• What it really took to rebuild trust after 2008• The role of humility, visibility and listening in leadership• How culture is shaped from the top — and why some leaders have to move on• Customer experience lessons that apply to every business• Why curiosity and reflection matter more than ever in the modern workplaceIf you lead a team, run a business or care about building a lasting career, this conversation is full of gold.Listen now and subscribe for new episodes every week.If you have any questions for Alan for next weeks solo episode email [email protected]

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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