Mark Delaney, Managing Director of Retail at Halfords, joins Alan for a no-BS conversation about the real drivers of business success. From leading £2B organisations to running startups, Mark shares the leadership lessons that matter: why culture must lead strategy, how to align siloed teams, and why too many companies still get customer experience wrong.He also shares a contrarian view: why Apple stores aren't actually great retailers — and what true service looks like today. Whether you're running a retail chain or leading a fast-scaling company, this episode will make you rethink how you lead.🎙 Topics Covered:The 3-phase plan Mark uses to take control of any businessWhat separates Dunnes Stores and Selfridges from the restWhy values without action destroy cultureA retail veteran’s verdict on Amazon, Apple & Gen ZHow to make retail a career, not just a jobSubscribe to Boardroom Insights for unfiltered conversations with leaders who have walked the talk.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related