Brave UX with Brendan Jarvis 🇺🇦

Matt Young - Using Customer Feedback to Make Better Decisions

26 Sep 2022

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Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely. Highlights include: ⭐ How do you know when it’s time to kill a feature? ⭐ Why and when do you speak directly with people? ⭐ How have you integrated your engineering and product orgs? ⭐ When should you deploy emotion and when should you temper it with logic? ⭐ How should customer feedback be used to influence executive leadership? ====== Who is Matt Young? Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback. Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development. After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective. Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others. ====== Find Matt here: LinkedIn: https://www.linkedin.com/in/mattcyoung/ Twitter: https://twitter.com/UserVoice Website: https://uservoice.com/ Blog: https://uservoice.com/blog ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

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13:00H | 21 DIC 2025 | Fin de Semana

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2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

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Brave UX with Brendan Jarvis 🇺🇦

Matt Young - Using Customer Feedback to Make Better Decisions

This episode hasn't been transcribed yet

Other recent transcribed episodes

13:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

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