The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and technology feedback loops to customization in design and resident-led programming, this conversation highlights how listening to residents is becoming a competitive advantage.Key Topics:Why structure, technology, and people must evolve togetherResident advisory boards as a tool for engagement and innovationHow technology expectations are changing in senior livingDesigning communities with, not just for, residentsWhy the future of senior living is partnership-drivenMeet the Hosts:Josh CrispLucas McCurdyConnect with Our GuestTraci Taylor-RobertsProduced by Grit and Gravel Marketing.Become a sponsor of Bridge the Gap.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTok

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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