The Answers Are Already in Your Business

When a business starts struggling, there’s often a rush to hire consultants, spend money on reports, or brainstorm high-level strategies in a room full of executives. And don’t get me wrong - those things can help. But too often, the people who really know what’s going wrong are the ones who are never invited to those meetings - the forklift driver, the machine operator, the warehouse supervisor, the customer service rep who deals with client complaints all day long. 

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