CEO of The Hatch Institute, Ian Fuhr, talks paradigm shifts: culture-driven leadership and improving customer service CEO of The Hatch Institute and Founder of the Sorbet Group, Ian Fuhr, has come a long way since starting his very first business in the late 1970s. Today, he is a respected serial entrepreneur with seasoned experience in leadership and creating exemplary business cultures. For Ian, culture always comes first; without it a business cannot thrive. In this week’s Business Unusual podcast, Ralf Fletcher, CEO of Topco Media chats with Ian about facing failures head on and turning challenges into research for future business success. Together, Ralf and Chris unpack themes surrounding self-belief, crossing industry lines, building a strong culture that motivates employees, and learning to compromise. Ian provides insight into culture-driven leadership, building credibility, and challenging the status quo. Ian Fuhr is a serial entrepreneur, founder of the Sorbet Group - the largest chain of beauty salons in South Africa - and the CEO of The Hatch Institute: building a new breed of Leader purpose-fit for South Africa. His first business, K-Mart, catered to the black market in the late 1970s and early 1980s. Since then, Ian is passionate about fostering successful business cultures and creating a common purpose of obsessive customer service. In the early 1990s, Ian launched a labour consultancy called Labour Link, to assist businesses navigate race relations within their organisations during one of South Africa’s most tumultuous periods. He then launched Sorbet in 2004, which grew into the largest beauty salon chain in Africa. Today, Ian is passionate about grooming ‘cultureneers’ through his personal and leadership coaching and business support services at the Hatch Club

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