Send us a textWill automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed.Explore more of our contact centre insights here: https://www.cavell.com/knowledge/customer-experience-reports/🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
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