Cavell Cloud Conversations
Episodes
Telephony Evolution, Voice in CX & Smarter Enablement - Cavell Enable 2025 Post-Event Round-Up
09 Dec 2025
Contributed by Lukas
Send us a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson break down...
Collaboration or Surveillance? The New Reality of Communication Platforms
19 Nov 2025
Contributed by Lukas
Send us a textSee our faces! Watch this episode on YouTube.In this episode of the Cavell Cloud Conversations, we explore how modern communication plat...
Cavell Enable 2025 Preview - Join Us In London
05 Nov 2025
Contributed by Lukas
Send us a textSee our faces! Watch this episode on YouTube.In this special episode of Cavell Cloud Conversations, hosts Patrick Watson and Finbarr Beg...
Cavell Summit NA – What You Need to Know
22 Oct 2025
Contributed by Lukas
Send us a textSee our faces! Watch this episode on YouTube.In this episode, Patrick Watson and Finbarr Begley look back at the Cavell Summit North Ame...
Cloud Comms Market Penetration Quiz
04 Sep 2025
Contributed by Lukas
Send us a textIn a podcast twist, Patrick steps into the host’s seat and puts Finbarr on the spot with a quiz on cloud penetration rates across glob...
AI, Emotions & Customer Service: Where Personalization Meets Privacy
13 Aug 2025
Contributed by Lukas
Send us a textIn this episode, Finbarr and Patrick dive into the evolving world of voice AI, emotional profiling, and hyper-personalized customer jour...
Why UCaaS Must Move Beyond Phone Numbers
14 Jul 2025
Contributed by Lukas
Send us a textJoin Patrick and Finbarr as they tackle a great question of modern work communications. In an environment where collaboration platforms ...
The Future of Contact Centres: AI, Automation, and Emerging Markets
10 Jun 2025
Contributed by Lukas
Send us a textJoin Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insight...
How does International Market Turmoil Impact Cloud Communications?
17 Apr 2025
Contributed by Lukas
Send us a textFinbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many...
Is Voice dead? Think again…
31 Mar 2025
Contributed by Lukas
Send us a textIn this episode, Patrick is joined by Lee Hamilton, Head of Product Marketing at Dstny, to talk about voice communication. As personal a...
"You are thinking about telecoms AI all wrong"
26 Mar 2025
Contributed by Lukas
Send us a textIn this episode, Senior Analyst, Finbarr sits down with Dag Peak, Chief Products and Technology Officer at Alianza, to explore the trans...
Navigating the Future of Contact Centres with Teams and AI
11 Mar 2025
Contributed by Lukas
Send us a textIn this episode, Finbarr sat down with Oliver Lifely, Head of Sales for UK, Benelux, and Nordics at Luware, to explore the evolving land...
Breaking Out of the Box: 8x8's Journey to Transform Customer Experience
03 Mar 2025
Contributed by Lukas
Send us a textJoin Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion ...
Unlocking APAC’s Potential at Cavell Summit Asia-Pacific 2025
19 Feb 2025
Contributed by Lukas
Send us a textIn this episode, Trent (Head of Asia-Pacific), and Patrick (Director of Research) look ahead to Cavell's inaugural APAC summit whic...
Cavell's 2025 Predictions for UC & CX
27 Jan 2025
Contributed by Lukas
Send us a textJoin Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every ...
Solving Operator Challenges with PingCo
26 Nov 2024
Contributed by Lukas
Send us a textPatrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December...
Dstny comes to America
24 Oct 2024
Contributed by Lukas
Send us a textJoin Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cav...
Has Artificial Intelligence created the Next Gen PBX?
01 Aug 2024
Contributed by Lukas
Send us a textIn this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaborati...
Will automation cost jobs in the contact centre?
09 Jul 2024
Contributed by Lukas
Send us a textWill automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest iss...
Expanding through M&A: A discussion with CloudClevr
21 May 2024
Contributed by Lukas
Send us a textIn this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss h...
Cavell chats Channel with Nuvias UC
17 May 2024
Contributed by Lukas
Send us a textJoin Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC ch...
Consumer Expectations Don't Match Industry Capabilities
10 May 2024
Contributed by Lukas
Send us a textJoin Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what con...
Investment Opportunities in CX - What to Expect at Cavell Invest 2024
26 Apr 2024
Contributed by Lukas
Send us a textIn our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends...
What you Missed at Enterprise Connect 2024 - Cavell's Summary
15 Apr 2024
Contributed by Lukas
Send us a textJoin Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this eve...
Preparing for Cavell Summit Europe 2024
01 Mar 2024
Contributed by Lukas
Send us a textJoin Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that ...
How is Agent Experience Shaping the Future of the Contact Centre?
09 Feb 2024
Contributed by Lukas
Send us a textCome and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI an...
Overcoming Service Provider Challenges in Microsoft Teams
16 Jan 2024
Contributed by Lukas
Send us a textOne of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin ...
Driving Revenue from Teams Calling
10 Jan 2024
Contributed by Lukas
Send us a textJoin Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as we...
And That's a Wrap on 2023
22 Dec 2023
Contributed by Lukas
Send us a textJoin Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold f...
There is more than just telephony in Microsoft Teams!
18 Dec 2023
Contributed by Lukas
Send us a textIn this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Te...
Discussing the Rise of Omnichannel Customer Experience with DSTNY
14 Dec 2023
Contributed by Lukas
Send us a textJoin Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service provider...
The Next Generation of Communication Beyond Voice
06 Dec 2023
Contributed by Lukas
Send us a textIn this week's podcast, we're joined by Saif Ahmed, CEO of SCB Global about the next generation of communications beyond voice...
Nuwave Sheds Light on Cross Platform Enablement
24 Nov 2023
Contributed by Lukas
Send us a textIn this episode, Finbarr is joined by Mark Bunnell, COO of Nuwave to chat about the Nuwave solution and the demand for collaboration ena...
Exploring Analytics in the Collaborative Era
22 Nov 2023
Contributed by Lukas
Send us a textIn this week's episode, Cavell's Patrick Watson is joined by Tony Martino, CEO of Tollring to talk about how analytics are ada...
SIPPIO Open Up The Teams Telephony Market to Channel Providers
07 Nov 2023
Contributed by Lukas
Send us a textIn this weeks podcast episode, we're joined by Steve Forcum from SIPPIO as we dive into their new product, allowing channel provide...
Cavell Summit North America Highlights - AI in Contact Center
25 Oct 2023
Contributed by Lukas
Send us a textIn this episode, join Finbarr and Patrick as they talk about AI in Contact Center and whether service providers should stay in their lan...
Cavell Summit North America: A Preview of What's to Come
20 Sep 2023
Contributed by Lukas
Send us a textJoin hosts Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they discuss the delights of the ...
Understanding the Role of AI in the Future of Comms
30 Aug 2023
Contributed by Lukas
Send us a textJoin Cavell Analysts Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Analyst as they discuss the implic...
Cavell Update on Recent Zoom and RingCentral News
16 Aug 2023
Contributed by Lukas
Send us a textThe last few weeks have seen exciting announcements in the Cloud Comms space, a large Zoom event with lots of news and new CEO at RingCe...
Cavell Invest Summit: A Preview of What's to Come
02 May 2023
Contributed by Lukas
Send us a textAre you interested in the M&A telecom industry? The latest podcast episode gives us a sneak peek into what we can expect from the up...
Gen-Z in the Workplace: Bridging the Communication Divide
25 Apr 2023
Contributed by Lukas
Send us a textLooking to bridge the communication gap between generations in the workplace?In our latest episode Finbarr Goode Begley - Senior Resear...
Exploring the AI Buzz at Enterprise Connect
17 Apr 2023
Contributed by Lukas
Send us a textIn this latest Cavell Cloud Conversations Podcast join Finbarr Goode Begley - Senior Research Analyst and Patrick Watson - Head of...
Automation in Operator Connect: Challenges & Opportunities Unveiled
15 Feb 2023
Contributed by Lukas
Send us a textIn our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Bodu...
2023: Predictions & Possibilities
24 Jan 2023
Contributed by Lukas
Send us a textIn this episode of our podcast, our Cavell Group team Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Anal...
Exploring the Microsoft Operator Connect Accelerator Program with SIPPIO
23 Nov 2022
Contributed by Lukas
Send us a textIn this week's podcast, Cavell Senior Research Analyst, Patrick Watson chats with Microsoft's 1 of 6 operator connect accelera...
Cloud Comms Summit US: Highlights & Key Takeaways
26 Oct 2022
Contributed by Lukas
Send us a textWe hope you enjoyed the Cloud Comms Summit US last week in Chicago! It was great being back in the USA and bringing both new and old fri...
Analytics Capability: Exploring what's key for next-gen service providers with Akixi
13 Oct 2022
Contributed by Lukas
Send us a textJoin us this week as Cavell Senior Research Analyst, Patrick Watson chats with Brandon Hagood, Vice President, Americas at Akixi about t...
Microsoft and Teams telephony with NuWave Communications
05 Oct 2022
Contributed by Lukas
Send us a textCavell Senior Research Analyst, Patrick Watson chats with Mark Bunnell - COO, NuWave Communications about the fast-growing Microsoft and...
Integration Innovation with 2600Hz
29 Sep 2022
Contributed by Lukas
Send us a textThere have been a lot of changes in the industry since we last spoke to 2600Hz. In our latest episode, Cavell's Senior Analyst, Pat...
One Way Voice - When is having a conversation not the answer?
27 Sep 2022
Contributed by Lukas
Send us a textThe Cavell analysts Finbarr and Patrick debate about the one-way voice proposition (voice notes and audio clips) and whether it's b...
Cloud Networking
23 Aug 2022
Contributed by Lukas
Send us a textCavell analyst and cloud networking expert Finbarr chats through his specialist topic. Previously separate network management solutions ...
Voice vs. Video
21 Jul 2022
Contributed by Lukas
Send us a textThe Cavell analysts Finbarr and Patrick debate the future of voice vs. video in a collaboration setting. With the change in how conversa...
XR and M&A in Telecoms
22 Jun 2022
Contributed by Lukas
Send us a textThe Cavell analysts Finbarr and Patrick talk through the emerging technology of extended reality (XR) and its up-and-coming relevance to...
Consolidation and Connections with GoTo
23 Mar 2022
Contributed by Lukas
Send us a textCavell's Patrick Watson and Joe Walsh, Director - Global Product Marketing at GoTo, reflect on the successful return to in-person C...
The Next Disruptors with Webex by Cisco
01 Mar 2022
Contributed by Lukas
Send us a textProviders of the Webex communications portfolio, Cisco, talk through key collaboration trends most valuable to partners and service prov...
The role of customisable solutions with 2600Hz
24 Feb 2022
Contributed by Lukas
Send us a textBuilders of large scale distributed telecoms networks for SPs and Resellers, 2600Hz talk through the industry trends impacting their bus...
The boom in customer experience technology with MiaRec
18 Nov 2021
Contributed by Lukas
Send us a textMiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Ca...
Driving Hardware Innovation for a Hybrid Future with Jabra
16 Nov 2021
Contributed by Lukas
Send us a textJabra shares their perspective on the last 18 months and the future as we continue in hybrid working. Patrick Watson from Cavell and Gra...
Enabling Unique Customer Experiences with Park Bench Solutions
09 Nov 2021
Contributed by Lukas
Send us a textIn this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions a...
Real-time analytics and AI with Dubber
03 Nov 2021
Contributed by Lukas
Send us a textIn this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, ...
Differentiators for Service Providers in the increasingly populated comms markets with Broadsource
25 Aug 2021
Contributed by Lukas
Send us a textHow can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cave...
Crucial trends impacting partners and the channel with 2600Hz
24 Aug 2021
Contributed by Lukas
Send us a textIn a time of unprecedented change in the Cloud Comms market Service Providers are under increasing pressure to differentiate and find ni...
Discussing the importance of analytics within Microsoft Teams with Tollring
30 Jun 2021
Contributed by Lukas
Send us a textTony Martino, CEO of Tollring and Senior Research Analyst Finbarr Begley from Cavell discuss the importance of analytics with Microsoft ...
Aiming to Adapt Faster with Zoom
11 Mar 2021
Contributed by Lukas
Send us a textCavell Senior Research Analyst, Finbarr Begley chats with Magnus Falk, CIO Advisor at Zoom about video-first strategy, culture and leade...
The Future of Hybrid Workspaces with Cisco
11 Mar 2021
Contributed by Lukas
Send us a textCavell Senior Research Analyst, Finbarr Begley chats with Jeff Boslem, Regional Director - Head of SP & Partner Collaboration, Cisco...
Maximising User Experience with Metaswitch
10 Mar 2021
Contributed by Lukas
Send us a textCavell Senior Research Analyst, Finbarr Begley chats with Chris Carabello, Senior Director of Product Marketing at Metaswitch about maxi...
Exploring Enterprise Needs with 2600Hz
09 Mar 2021
Contributed by Lukas
Send us a textCavell Senior Research Analyst, Finbarr Begley chats with Patrick Sullivan, Co-Founder of 2600Hz about the changing enterprise needs tha...
Security of video is No1 priority for enterprise organisations
25 Nov 2020
Contributed by Lukas
Send us a textSenior Research Analyst at Cavell Group, Patrick Watson, reveals that Cavell Group research shows that the number one priority for enter...
How to customise service provider video communication platforms
18 Nov 2020
Contributed by Lukas
Send us a textSenior Research Analyst at Cavell Group, Patrick Watson, explores the importance of platform customisation options for service providers...
Remote working and the rise of Vidyo
11 Nov 2020
Contributed by Lukas
Send us a textSenior Research Analyst at Cavell Group, Patrick Watson, examines the emerging remote working trend that has been accelerated in 2020. T...
How the pandemic has changed platform dynamics & economics
20 Oct 2020
Contributed by Lukas
Send us a textMatthew Townend, Executive Director at Cavell Group talks to Anand Buch, Co-founder and CEO of Netsapiens about how COVID-19 has changed...