PODCAST | Scaling ML & GenAI with Purpose: Krish Swamy, CDAO at Citizens Financial

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Recorded24 Jul 2025

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Show notes

In this episode, Krish Swamy, Chief Data & Analytics Officer at Citizens Financial, joins Jonathan Steinert from Guidehouse to discuss:🔹How Citizens uses centralized ML platforms to scale fraud detection🔹Real-world GenAI use cases in summarization, complaint analysis, and knowledge management🔹A secure, in-house approach to GenAI that puts humans first“It’s about enabling people — customers, employees, colleagues — to be more effective.”Tune in for practical, thoughtful insights into enterprise AI done right.

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