PODCAST | Why Customer Loyalty Has Become the Real AI Battleground at Marriott International

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Recorded23 Jan 2026

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Show notes

In this episode, Nitin Kumar, Director of Data Science and GenAI at Marriott International, joins Ben Blanquera, VP of AI and Sustainability at Rackspace Technology, to discuss how Marriott applies data science and generative AI to personalize guest experiences and drive measurable business outcomes.This conversation explores:🔶The shift from data stewardship to enterprise value creation🔶How AI is changing loyalty strategies in hospitality🔶Why modern data leaders must translate AI into business languageThis episode is Part 1 of a four-part series on enterprise data leadership and GenAI.🎧 Listen now.

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