Metrics of Change – Measure What Matters with Dana Houston Jackson

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Recorded28 Mar 2022

Publisherchangemanagementreview.com ↗

Handlerec:15105431

Show notes

Are the metrics of change management the metrics of the change itself? Why can folks have an adverse reaction to being individually measured? What are the Dark Side of KPIs and how do we combat that? Dana will provide the 4-step process to reveal useful and meaningful measures for both change and change management. Tune

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