EP029 - What's up with Flow?

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss:- Mindset:  How process is unnatural, and that helps you focus on outcomes.- Catalysts:  How flows start (hint: it ain't just phone & catalot)- Visibility, Governance, and Automation: The maturities and purposes of flow- Mapping your flows:  Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.Also mentioned in this episode:- Episode 26 - Catalysts- Episode 18 - UX Is Life & Death- TyGr Consulting's CheckList Pro ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media

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