CJ & The Duke

Anatomy of a ServiceNow Application

14 Nov 2025

Contributed by Lukas

Build better ServiceNow apps by understanding the full anatomy of successful ones.  Today we cover process, build, and legacy anatomy to help your bu...

Find TOP ServiceNow talent (while knowing little about ServiceNow)

08 Nov 2025

Contributed by Lukas

People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow".  This episode teaches you- The 3 Characteristics of...

Have you heard of the ServiceNow nullEDGE conference?

25 Sep 2025

Contributed by Lukas

nullEDGE is a first of its kind virtual conference for ServiceNow professionals with a 40 speaker lineup focusing on delivering valuable insights you ...

🛑STOP🛑 Losing Post-Deployment Momentum!

09 Aug 2025

Contributed by Lukas

Ever felt the post go live blues?  Ever noticed momentum waning after a deployment?  In this episode we explore ways to improve YOUR growth and succ...

Challenges & Opportunities of AI while Learning ServiceNow

23 Jul 2025

Contributed by Lukas

"How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem.CJ & The Duke make the case to stil...

"They said it took too long to get things done in ServiceNow"

31 May 2025

Contributed by Lukas

We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow.  Those who know how to build, kn...

Secrets of an elite ServiceNow talent manager

18 May 2025

Contributed by Lukas

New to ServiceNow and can't get passed the recruiter layer?  Seasoned ServiceNow veteran looking to freelance?In this episode we talk to elite Servic...

How to ACTUALLY Network PART 2!!

02 May 2025

Contributed by Lukas

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks.Special guest Tim Wood...

How do you ACTUALLY Network?

25 Apr 2025

Contributed by Lukas

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon...

Getting into ServiceNow HR with Philip Elliot

14 Mar 2025

Contributed by Lukas

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module.Philip Elliott on LinkedInPhilip Elliott on YoutubeABOUT U...

ServiceNow Success... without ServiceNow?!

15 Feb 2025

Contributed by Lukas

Success on ServiceNow isn't JUST a factor of a good deployment.  There's a number of disciplines and mindsets that go into building and maintaining a...

Translating past work experience into ServiceNow value

06 Feb 2025

Contributed by Lukas

It can be challenging translating your past work experience into value, especially when you're new to the ecosystem.In this episode we talk about how ...

Interviewing ServiceNow Talent

18 Nov 2024

Contributed by Lukas

Every month or two we see a thread asking for questions to ask ServiceNow job candidates.This episodes covers some strategies and question samples you...

Prepping for Platform Analytics Workspace with VividCharts!

08 Oct 2024

Contributed by Lukas

ServiceNow Platform Analytics Workspace is awesome!  Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration fro...

The Power of User Councils for your ServiceNow Platform

20 Sep 2024

Contributed by Lukas

Everyone talks about transparency and leadership, but you won't achieve that without an audience.  We break down the reasons and methods for ServiceN...

🛠️ Labor and ServiceNow

01 Sep 2024

Contributed by Lukas

In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited.And we conclude wi...

Navigating ServiceNow Deployment Chaos

25 Jul 2024

Contributed by Lukas

We discuss some practical methods for bringing the chaos of ServiceNow implementations under controlALSO MENTIONED:- Robert's Rules of OrderThanks to ...

Learn to go from Abstraction to Action

29 Jun 2024

Contributed by Lukas

The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action.  Bre...

🎁🤖 AI In A Box with Jace Benson

27 Jun 2024

Contributed by Lukas

Jace isn't just passionate about Tech, but also how it's sold.  Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI...

ServiceNow Development, Architecture, & Success, with Chris Nanda

15 Jun 2024

Contributed by Lukas

OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like....

Coaching, Keeping Up, And HOW DOES THIS THING WORK!?

31 May 2024

Contributed by Lukas

Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training.  We discuss the difficulty of keeping up...

Straight talk on CSDM with Mark Bodman

04 May 2024

Contributed by Lukas

Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.Mentioned in this episode- The Invisibility Problem- ...

From bridal makeup to ServiceNow expert - Holly Ryder's journey

29 Apr 2024

Contributed by Lukas

ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coachi...

The ServiceNow Magician - Chris Schuh

24 Apr 2024

Contributed by Lukas

CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB.  We go deep on why its so difficult to get right, and how...

7 Day ServiceNow Upgrade?! (With Mark Roethof)

15 Apr 2024

Contributed by Lukas

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.Learn the tools h...

ServiceNow's Invisibility Problem(s)

25 Mar 2024

Contributed by Lukas

Invisibility is a massive issue inhibiting customer success with ServiceNow.  Be it the inability to see what we have built, or the invisibility of h...

NowLearning & AI chat with the famous (infamous?) Mark Scott

21 Mar 2024

Contributed by Lukas

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.Learn about what life is like on the NowLear...

Managing your Environmental Health & Safety with SerenityEHS on ServiceNow

14 Mar 2024

Contributed by Lukas

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety.  We talk to Peter Oneppo and Nathan Dupirack of Serenity ...

ServiceNow - Past, Present, and Future, with Damien Davis

23 Feb 2024

Contributed by Lukas

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM.  We talk about the past, present, and future of ITSM on Servic...

Episode 100! PUSH IT TO THE LIMIT

19 Feb 2024

Contributed by Lukas

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.We discuss the proper time to find a #ServiceNow nic...

Ben Forrest-Green on Architecture, GenAI, consulting, and more.

11 Dec 2023

Contributed by Lukas

ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.We talk about ServiceNow infrastructure, GenAI, hard ecosystem lesson...

Evolution of the ServiceNow Architect

04 Dec 2023

Contributed by Lukas

We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform.  What is the architect's rol...

Managing Customer Expectations (with Carleen Carter)

16 Nov 2023

Contributed by Lukas

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management.  We'll also discuss strategies on how to expertly ...

Sakon: Mobility service management & automation on ServiceNow

06 Nov 2023

Contributed by Lukas

We talk to Michele Wheeler of Sakon about their application on ServiceNow.  We discuss- The nightmare of managing mobile lifecycles- How terrifyingly...

In the hard times

28 Oct 2023

Contributed by Lukas

Hard times.  Its hard to predict the future, and the future isn't always optimistic.  But what can you do?  In this episode we talk about strategie...

Jam Session: Recruiting Trends, Gen AI, and 1st Time Speaker Sessions

22 Oct 2023

Contributed by Lukas

Hear what happens when we just hit the record button.  This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cas...

VividCharts and exquisite ServiceNow reporting

10 Oct 2023

Contributed by Lukas

We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow:  VividCharts.CJ&Th...

The Chuck Tomasi You Never Knew

17 Sep 2023

Contributed by Lukas

The man with the bowtie.  The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem.With this time, we hoped to i...

Live Requirement Gathering - Coaching Cohort App

03 Sep 2023

Contributed by Lukas

Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea.  This time for The Duke's ServiceNow Coaching Cohort.  We ...

A few of our favorite things

11 Aug 2023

Contributed by Lukas

Celebrating our 90th episode by talking about some of our favorite ServiceNow things.  Stay tuned forScripted REST APIFlow DesignerOther Low Code Too...

Getting Better at Communication

29 Jul 2023

Contributed by Lukas

All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.Here are some ways you might improve your c...

Kali Alexander's INSANE 1st year in the ServiceNow industry

21 Jul 2023

Contributed by Lukas

In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world.  In that time she's started the popular #100...

Meet ServiceNow Dev Advocate Lauren McManamon

30 Jun 2023

Contributed by Lukas

Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon.  We discuss ServiceNow origins, cool apps, the benefits of sa...

There are LIMITS

16 Jun 2023

Contributed by Lukas

A long term successful career in ServiceNow means understanding your limits.  This episode is all about our experiences testing and breaching our lim...

ServiceNow Jam Session with Mark Roethof

27 May 2023

Contributed by Lukas

We're back from Knowledge23 with special guest Mark Roethof.  We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creat...

Ending the Automated Testing Nightmare

03 May 2023

Contributed by Lukas

As ServiceNow adoption increases, so does the need for fast reliable testing.  CJ&TheDuke with special guest Paul Chorley of AutomatePro talk abo...

The ServiceNow Spicy Certification Episode

29 Apr 2023

Contributed by Lukas

Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight.What do certs REALLY mean?  If certs ar...

What is a ServiceNow Engagement Manager

26 Apr 2023

Contributed by Lukas

Many ServiceNow newcomers are asking about the Engagement Manager role.  CJ & The Duke break down what skills, experience, and personality traits...

Lets talk ServiceNow Community with Dan Bruhn

08 Apr 2023

Contributed by Lukas

ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade.  We took a rare opportunity to speak to one of ...

Live ServiceNow App Requirement Gathering

03 Mar 2023

Contributed by Lukas

CJ & The Duke always say "build build build" to practice ServiceNow.  This episode is a roleplay where CJ has a political campaign app, and The D...

Before You Go To A ServiceNow Bootcamp

10 Feb 2023

Contributed by Lukas

If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode.CJ and the Duke talk about concepts and mindsets criti...

ServiceNow Hackathons - Why You Need To Try One

04 Feb 2023

Contributed by Lukas

ServiceNow Hackathons cause incredible personal growth.  CJ&TheDuke discuss- Why hackathons are essential to growth- The Duke's strategies to win...

Jam Session: Iterative Development, Perils of Context Switching, and the Pursuit of the Unicorn Project

20 Jan 2023

Contributed by Lukas

CJ & The Duke decide to just hit the record button and run with it.  This jam session covered the following:Iterative DevelopmentRecombination &a...

Dealing with Drift

15 Jan 2023

Contributed by Lukas

Things always change.  Bad original designs, new tech, emerging process models.  We're constantly confronted with necessity to change, sometimes fun...

ServiceNow Rise Up!

23 Dec 2022

Contributed by Lukas

We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help.  This includ...

What its like to work as a ServiceNow Customer, Partner, and Indie Consultant

03 Dec 2022

Contributed by Lukas

CJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work.  Here we outline what its like to work at a ServiceNow par...

The ServiceNow Beginner FAQ

19 Nov 2022

Contributed by Lukas

We've had a lot of questions come in this year from people in ServiceNow bootcamps.  In this episode we try to cover the most frequent and important....

Adventures at ServiceNow WorldForum

08 Nov 2022

Contributed by Lukas

If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event.  We discuss the new talking point...

Lets Talk ServiceNow Niches

01 Oct 2022

Contributed by Lukas

CJ & The Duke breakdown several ServiceNow processes niches.  Niches are weighed by marketability, capability to be stand-alone expertise, and wh...

Becoming an Implementation Specialist

26 Sep 2022

Contributed by Lukas

CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist.  - What is an implementation spec...

ServiceNow War Stories: Guilty Conscience

20 Sep 2022

Contributed by Lukas

CJ & The Duke talk about ServiceNow experiences that haunt their conscience.  With over a decade of experience each, they've had some doozies!  ...

Imagining what ServiceNow Admin Center COULD Be

03 Sep 2022

Contributed by Lukas

The Tokyo release of ServiceNow introduces Admin Center.  Cory and I breakdown our wishlist for this brilliant feature, which has the promise of bein...

Getting the Help You Need For ServiceNow

20 Aug 2022

Contributed by Lukas

In your journey to ServiceNow success you'll need help.  Some people will excel at getting help.  Others don't know why they're stuck.This episode w...

ServiceNow Content & Self Marketing

30 Jul 2022

Contributed by Lukas

What kind of ServiceNow content gets attention?  How do you get people to stop and look at your material?  How do you get people to remember you?  ...

Why do we do it?

14 Jul 2022

Contributed by Lukas

We've been asked many times "why take such a personal stake in ServiceNow"?  Why podcast, why create content?  Why mentor?    We answer those ques...

What the hec is a ServiceNow Admin?

20 Jun 2022

Contributed by Lukas

What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin.  Fine with us, as many new entrants...

WORK IS BULL$#%&!

10 Jun 2022

Contributed by Lukas

"ServiceNow can do anything".  Sure, but what is it REALLY used for?  CJ & The Duke propose a quick way to understand ServiceNow value propositi...

What To Do At Your First ServiceNow Knowledge Conference

06 May 2022

Contributed by Lukas

#ServiceNow Knowledge22 is right around the corner, and finally live again!  If its your first time attending, take some advice from CJ & The Duk...

Lets talk creating ServiceNow content with Jace Benson

25 Apr 2022

Contributed by Lukas

There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.We discuss how an...

What would we do differently? A ServiceNow career retrospective live from Philly with the Oscar team

19 Apr 2022

Contributed by Lukas

CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their Serv...

What to build to up your skill on ServiceNow

09 Apr 2022

Contributed by Lukas

We're frequently asked what documents, links, tips etc make one a better ServiceNow resource.  The truth is the best thing to do is build.  This epi...

ServiceNow Perspectives with Donte Hooker

19 Mar 2022

Contributed by Lukas

Donte Hooker has a long and storied career in the ServiceNow ecosystem.  But now that he's fresh out of the Certified Technical Architect program, he...

"What is the point!?"

17 Mar 2022

Contributed by Lukas

CJ & The Duke talk about how easy it is to lose sight of the big picture.  We talk about "the point" of ServiceNow deployments, how it gets lost,...

The ServiceNow Workflow / Flow Designer Shoot Out

26 Feb 2022

Contributed by Lukas

CJ & The Duke talk Flow Designer vs Legacy Workflow.  Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy ...

ServiceNow Perspectives with Pat Fuller (Patron Saint of Getting it Done)

12 Feb 2022

Contributed by Lukas

CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done.  We talk about doing large scale projects ri...

ServiceNow Perspectives, with Ben Forrest (ServiceNow Master Trainer)

05 Feb 2022

Contributed by Lukas

CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest.  In this episode we talk about qualities of a successful learne...

Fresh ServiceNow Perspectives with Rico Johnson

21 Jan 2022

Contributed by Lukas

CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective.  We brought 5 month ServiceNow beginner Rico ...

Learning ServiceNow with NowLearning 2.0

16 Jan 2022

Contributed by Lukas

NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.We discuss new key feat...

Adventures in ServiceNow LowCode & Hyperautomation with Steven Jefferson

01 Jan 2022

Contributed by Lukas

CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features.  We talk about - what ...

Documenting ServiceNow Deployments (Or CJ eats your lunch!)

19 Dec 2021

Contributed by Lukas

The gloves are off.  CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.- What's at stake- Documentation value- I...

Terminations on ServiceNow

06 Dec 2021

Contributed by Lukas

CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.- What's at stake- How to prep...

Our ServiceNow plans for 2022

22 Nov 2021

Contributed by Lukas

CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNowThe Duke talks about hi...

The ServiceNow Business Analyst Episode

15 Nov 2021

Contributed by Lukas

CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way mo...

What to do with a Massive ServiceNow Budget

09 Nov 2021

Contributed by Lukas

CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget.  Check out these awesome apps and let ...

The Multi-Instance Thought Experiment

25 Oct 2021

Contributed by Lukas

CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production...

Brad Tilton on Hacktoberfest, ServiceNow Source Control, Code Snippets, and UI Builder

20 Oct 2021

Contributed by Lukas

CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics.  We discuss Hacktoberfest, code snippets, the Docs prog...

EP042 - ServiceNow Wisdom. Testing yourself and others.

16 Oct 2021

Contributed by Lukas

Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience?  CJ & The Duke discuss overlapping ...

EP041 - ServiceNow hidden gems and things we want to learn more about.

11 Oct 2021

Contributed by Lukas

CJ & The Duke talk about small hidden gems and big new features they want to learn more about.  Topics include:  List calculations, interactive ...

EP040 - Perspectives with Tim Woodruff

02 Oct 2021

Contributed by Lukas

CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition".We also speak...

EP039 - ServiceNow Customer Perspective with Deb Quinton

18 Sep 2021

Contributed by Lukas

CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment.  In this episo...

EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes

04 Sep 2021

Contributed by Lukas

CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes.  In this episode we talk about the nature of outcomes, ...

EP037 - ServiceNow ecosystem thoughts Q3 2021

28 Aug 2021

Contributed by Lukas

With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the Serv...

EP036 - ServiceNow Product Ownership Crash Course

17 Aug 2021

Contributed by Lukas

CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters.  They settle ...

EP035 - Hard ServiceNow Truths and How They Help You

08 Aug 2021

Contributed by Lukas

We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish bett...

EP034 - ServiceNow Earnings Report... and what it means for YOU

03 Aug 2021

Contributed by Lukas

We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice).  More impo...

The Advantages of Military Veterans in the ServiceNow World

24 Jul 2021

Contributed by Lukas

A MUST WATCH episode if you're looking to hire ServiceNow experts!!  We're joined by long time ServiceNow veterans' advocate Samuel Sussman and Servi...

EP032 - Jam Session: OCM, Docs, Upgrade Plans and Upgrade Velocity

12 Jul 2021

Contributed by Lukas

What happens when we hit the record button without a plan?  We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and sm...

EP031 - Establishing ServiceNow Architecture Standards

29 Jun 2021

Contributed by Lukas

CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them.  We discuss coding, ...

EP030 - Solving legit nightmares with Entitlement & Access Management

05 Jun 2021

Contributed by Lukas

CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlem...

EP029 - What's up with Flow?

23 May 2021

Contributed by Lukas

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss:- Mindset:  How proces...