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Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time

EP 101: Mitigating Conflict – Supporting Nurse Managers in the Hardest Job in Healthcare

03 Sep 2025

Description

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Rachel Culpepper, Nursing Director at Indiana University Health West Hospital, to explore how nurse leaders can better support managers in one of the hardest jobs in healthcare. Rachel shares practical strategies for guiding managers through conflict, coaching them to pause and fact-find before reacting, and navigating challenges with multi-generational teams. Listeners will walk away with actionable tools to help managers build trust, create accountability, and turn conflict into opportunities for growth.

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