Summary: Leadership isn’t what you say; it’s what your team sees you do. In this episode, Jennylynde Renteria-Packham, founder of Courage Coaching and a Registered Nurse and Coach with more than 30 years of experience in Rehabilitation and Long-Term Care settings, discusses how leaders shape culture through self-awareness, behavior, and intentional communication. She explains that effective leadership begins with mastering internal self-talk and consistently walking the talk to build trust and credibility. She highlights vulnerability, transparency, and emotional regulation, especially through tools like the powerful pause, as essential to fostering psychological safety and accountability. She also emphasizes the importance of setting boundaries, empowering teams rather than fixing problems for them, and taking small, consistent actions to create sustainable change. Tune in to learn how to lead with clarity, confidence, and consistency, without burning yourself out! About Jennylynde Renteria-Packham: Jennylynde Renteria-Packham is a Registered Nurse and coach with more than 30 years of experience in rehabilitation and long-term care. She brings a strong background in administrative and operational leadership, grounded in a commitment to integrity and leading by example. Passionate about helping others succeed, she works with individuals to clarify their vision and map out actionable steps to achieve it. Known for her ability to balance encouragement with honesty, Jennylynde delivers difficult truths in a fair and constructive way while fostering a positive, supportive environment where teams and colleagues can thrive. What You’ll Learn In This Episode: Leaders set the tone for culture through their actions, not just their words. Negative self-talk directly undermines leadership effectiveness and must be addressed first. Vulnerability and transparency from leaders build trust and psychological safety within teams. Emotional regulation, especially the practice of pausing before responding, improves decision-making and communication. Empowering employees leads to stronger, more independent teams than constantly fixing their problems. Clear boundaries are essential to preventing burnout and creating sustainable leadership practices. Lasting behavior change comes from small, consistent steps supported by accountability. Links & Resources: Connect with and follow Jennylynde Renteria-Packham on LinkedIn or reach out to her via email! Discover the Courage Coaching website and book a complimentary session here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.