EP. 140: Bringing Human Connection Back to Healthcare
episode
Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
41 min
1 speaker
8 chapters
transcribed 1 month ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is the purpose of this episode and how does it introduce the topic of human connection in healthcare?
Plants thrive and grow in a peaceful, nourished environment, right? Well, it's the same with human beings. But what if that environment is not so peaceful? What if it's toxic? Welcome to Coffee Break, breaking the cycle of bullying in healthcare one cup at a time. In this podcast, you'll get practical, evidence-based strategies to help you. Cultivate and sustain a healthy and respectful work culture by tackling an age-old problem in healthcare, bullying and incivility. I am your host, Dr. Renee Thompson.
Today we get to chat with Dr. Mary Joey, Associate Chief Nursing Officer at Press Ganey. Mary Joe, welcome to the show.
Thank you, Renee. Glad to be here.
So happy that you're here on the show. And before we get into our conversation, I want to tell you a few things about Mary Joe. She is a consultant on the ANCC Magnet Standards, has held the roles of director of professional practice and magnet program, director, served as VP for nursing practice at the American Nurses Association, and now at Prescaney. She oversees nurse consulting. And what I how I wanted to start the conversation with you, Mary Jo, is just first to find out like what do you enjoy most about working for Prescaney?
That's a great question, Renee. People often ask, how is it that you moved from the nonprofit world of, you know, nonprofit hospitals, nonprofit working at the American Nurses Association? into the in into industry. And so my answer to that always is we need nurses everywhere. The nursing voice is so important, okay, in all of the work that we do related to healthcare, including industry. And so I I kind of really understood that from the get-go, but it's even a more you know logical path when you understand what my past work really evolved to be. And so as a staff nurse and I was a staff nurse and clinical nurse for for the first half of my career. You know, working in critical care, working in education, working in the emergency department and a number of different areas.
And then in the second half, moved more into leadership. It was sort of one of those serendipitous things. I didn't ever expect to be doing anything but clinical practice, but then found there were some gaps that I I had, you know, a skill set that we could help develop around things like advanced practice nursing in our hospital and around the practitioner by training for my master's degree, developing services around those and then moving into more of the practice and work environment improvement through magnet work. And so you mentioned, you know, I have been involved in some consulting, what we call the journey to nursing excellence. The A and C C Magnet Standards are a wonderful framework and we certainly, you know, appreciate them and and point you know clients in our direction.
directionally to that because they are trying to true best practices over decades. And so the work that we do is really focused more on helping organizations prepare and continue to advance on their journey to nursing excellence, whatever that may be. And so it's a lot of improvement work as well. So it has to do with a lot of the work that Prescani does, which brings me to your Back to your question, I think, how did I get there? Think about, you know, in your own experience, just for example, being a leader, trying to make the case for something that you need, resourcing for a unit or department. You don't have large amounts of data because you're one hospital or one unit, but you are trying to talk to your chief financial officer or your CEO, okay, about leads that you you you have, and and the data just is not as comparative.
as you would like it to be. Now think about moving some to an organization like Prus Ganey. Where you've got enormous databases and the opportunity to ask questions of importance to nursing and clinical practice where you have end sizes that are huge. So you are able to use that data to make the case for many things that have been challenges to nursing and clinical practice for years. And so we pay attention to that.
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Chapters
8 chapters
1
What is the purpose of this episode and how does it introduce the topic of human connection in healthcare?
0:02–6:00
2
How did Dr. Mary Jo Assi’s career path lead her from clinical nursing to a strategic consulting role at Press Ganey?
6:00–12:02
3
What national data trends are emerging around patient trust, post‑pandemic tension, and workplace violence?
12:02–16:53
4
Why is workplace violence increasing on night shifts and in emergency departments, and what factors contribute to it?
16:53–22:22
5
How can intentional communication behaviors—eye contact, narrating care, and acknowledging patients—improve experience scores without adding time?
22:22–26:55
6
Why do nurses need a stronger voice in operational and financial decision‑making, and how can data help make the case?
26:55–31:36
7
What simple, evidence‑based practices can clinicians use to create human connection in under a minute?
31:36–36:12
8
How does Dr. Assi use aromatherapy in her practice, and what tips does she have for improving sleep and stress for healthcare workers?
36:12–41:31
Speakers
1 identifiedMore from Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
EP 150: Throwback episode: Empathy, Hope, and Healing: Reimagining Leadership in Healthcare
EP. 149: Charge Nurse Leadership: 3 Strategies to Improve Professionalism and Team Culture
EP 148: Why High-Performing Healthcare Teams Are Built on Competence, Not Familiarity
EP. 147: Throwback Episode: Collaborative Leadership in Healthcare: Putting People First
EP. 146: How to Build a Workplace Culture Where Healthcare Teams Speak Up
EP. 145: Beyond Self-Care: What Healthcare Leaders Must Do to Prevent Nurse Burnout