Healthy workplace culture does not happen by chance; it starts when leaders listen, respond, and take consistent action. In this episode, Dr. Renee Thompson speaks with Kristie Huff, Chief Nursing and Operations Executive at HealthPark Medical Center, part of Lee Health, about building and sustaining a healthy workforce culture. Kristie explains how listening to nurses and leaders revealed recurring issues with bullying, cliques, intimidation, and unhealthy team dynamics that pointed to a broader need for leadership development and practical support. She describes how HealthPark responded by making workforce culture a strategic priority, engaging clinical nurses through shared governance, and equipping leaders with actionable tools. Kristie also discusses how embedding healthy workforce principles into leadership meetings, safety huddles, nursing excellence initiatives, and ongoing education helped create lasting cultural change rather than another short-lived initiative. Tune in to learn how listening, shared governance, and consistent leadership habits can help healthcare teams create a healthier and more respectful work environment. About Kristie Huff: Kristie Huff, MSN, NEA-BC, is a nationally recognized healthcare executive with more than 25 years of experience leading hospital operations, nursing excellence, and large-scale healthcare transformation. As Chief Nursing and Operations Executive for HealthPark Medical Center, part of Lee Health, she oversees clinical and operational performance for one of Southwest Florida’s premier medical centers. Throughout her career, Kristie has led organizations to achieve exceptional outcomes in patient safety, quality, workforce engagement, financial performance, and disaster response, including serving as Incident Command leader during major hurricanes. A certified Nurse Executive Advanced, she is a sought-after speaker on leadership, nursing innovation, healthcare operations, and building high-performing cultures that deliver outstanding patient care. What You’ll Learn In This Episode: Listening to nurses and leaders can reveal recurring culture issues that may otherwise be dismissed as “just nursing” or normal workplace stress. Healthy workforce work becomes more sustainable when it is tied to strategic priorities, shared governance, leadership development, and nursing excellence. Newer leaders often need practical tools, mentoring, and consistent education to address disruptive behaviors and strengthen team culture. Shared governance gives clinical nurses a stronger voice in identifying priorities, ranking concerns, and shaping solutions that affect their daily work. Culture change requires consistent action, including making a healthy workforce a standing agenda item, challenging disrespectful behavior, and modeling expectations in everyday interactions. Starting small with shared learning, book discussions, and practical tools can build momentum for a larger culture transformation across departments and disciplines. Links & Resources: Connect with and follow Kristie Huff on LinkedIn. Follow Lee Health on LinkedIn and visit their website. Check out the 33 Scripts Guide to Address Disruptive Behaviour here. Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

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