597: Caught in the Cloud: Backup Battles and Cyber Scams

In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze's abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.   00:00 Introduction and Opening Remarks 00:08 Customer Support Rant: Backblaze Experience 01:26 Policy Changes and Their Impact 03:34 Challenges with Backblaze Services 12:09 Affiliate Program Issues 16:21 Amazon Return Policy Frustrations 21:26 iPhone Delivery Nightmare 27:37 AppleCare Plus Trade-In Saga 30:11 AI Response and Trade-In Deals 31:12 Apple Business Connect Webinar 33:10 Logo Upload Struggles 37:08 Verified Logo Program 41:24 Microsoft and Dropbox Scam 48:51 Scam Prevention and Security Measures 01:00:13 Scams from Nigeria and India 01:02:04 Conclusion and Movie Recommendation

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