Command Control Power: Apple Tech Support & Business Talk
Episodes
663: No Slam Dunk: Apple Setup Snags & Compliance Hoops
31 Mar 2026
Contributed by Lukas
Joe and Jerry discuss Apple's redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share ex...
662: Wildfire Warnings, Aging Clients, and AI's Growing Impact
24 Mar 2026
Contributed by Lukas
The hosts discuss unseasonably warm February weather in Boulder, a small wildfire near the Flatiron Mountains, and concerns about drought, low snowpac...
Best Of CCP - 027: Cleanup tools, repairing permissions, tracking down freezes and kernel panics
17 Mar 2026
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
660: Clouds of Doubt: Are We Crossing the Data Line?
10 Mar 2026
Contributed by Lukas
When "Cloud-Only" Starts to Crack: Costs, Control, AI Risks, and Hybrid Reality The hosts discuss an AI-suggested topic: why "cloud-only" thinking is ...
659: Email Ecosystems: Navigating Apple and Outlook
03 Mar 2026
Contributed by Lukas
The hosts preview an upcoming Patreon episode about self-hosted, locally run AI for clients who want AI-powered editing without sending sensitive cont...
658: From Command to Control: Stories of Digital Dilemmas
24 Feb 2026
Contributed by Lukas
From Command to Control: Stories of Digital Dilemmas The hosts discuss Apple Mail email signatures and discover that when a website URL lacks a prefix...
657: Routers, Returns, and Roustabouts
17 Feb 2026
Contributed by Lukas
In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel r...
Best of CCP - 469: Past Performance Is No Guarantee Of Future Results
10 Feb 2026
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
655: Somewhere Between SOS and Success
03 Feb 2026
Contributed by Lukas
In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outag...
654: All Trails Lead to Rants: Tackling Technology
27 Jan 2026
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They s...
653: We Don't Need No Stinkin' Deferrals
20 Jan 2026
Contributed by Lukas
In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle ...
Best of CCP - 119: Burning Through Technical Capital
13 Jan 2026
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
651: No Rest for the Techy as We Enter 2026
06 Jan 2026
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics inc...
650: Season's Greetings From CCP (I'm An American Man)
30 Dec 2025
Contributed by Lukas
In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business a...
649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
23 Dec 2025
Contributed by Lukas
In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with hum...
Best of CCP - 053: Toxic Hellstew
16 Dec 2025
Contributed by Lukas
Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched...
644: AI Concerns, and Workflow Solutions
09 Dec 2025
Contributed by Lukas
646: Navigating Tech Updates and Client Communications
02 Dec 2025
Contributed by Lukas
Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
25 Nov 2025
Contributed by Lukas
This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ...
647: Inside Addigy's Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
18 Nov 2025
Contributed by Lukas
Best of CCP - 222 Flashback Followup, Tagging & More
11 Nov 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
642: AirPods, Angels, and Apple Mystique
04 Nov 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, th...
641: Pennywise and Pound Foolish: Lessons in IT Management
28 Oct 2025
Contributed by Lukas
In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets...
Best Of CCP - 073: Mac Mini 2014 & Recommendations
21 Oct 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
639: Exploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM Strategies
14 Oct 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They ...
638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made
07 Oct 2025
Contributed by Lukas
In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast....
637: Lost in the Cloud: Flyers, Reviews, and Resetting Reality
30 Sep 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions rang...
Best Of CCP - 161: Husbands and Wives Who Work Together -Proactechs & Waples Networks
23 Sep 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
635: Adventures in Affiliate Limbo and the $37 Jackpot
16 Sep 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve in...
Best Of CCP - 295: Change Up The Usual
09 Sep 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
633: A Latte About Apple: Commando, Convos, and Coffee
02 Sep 2025
Contributed by Lukas
In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event's high...
632: Patched Up and Better Than Ever
26 Aug 2025
Contributed by Lukas
In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling...
631: Monitor Mayhem and the Search for the Perfect Pixel
19 Aug 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, w...
Best Of CCP - 403: I Hope You Find Honest Work One Day
12 Aug 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice
05 Aug 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of b...
628: Apple WWDC 2026 Highlights, 1Password for MSP's & The Ongoing UniFi 6GHz Wi-Fi Debate
29 Jul 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules u...
627: Proving Chemistry: Sam & Jerry's Tech Talk
22 Jul 2025
Contributed by Lukas
In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discuss...
Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis
15 Jul 2025
Contributed by Lukas
Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul ...
625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire
08 Jul 2025
Contributed by Lukas
In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Alt...
624: Tech Takes: The Struggles with AI and Accounting Software
01 Jul 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. ...
623: When Updates and Integration Go Awry: A Case Study
24 Jun 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera feat...
622: Streamlining Revenue: Affiliate Insights and Network Solutions
17 Jun 2025
Contributed by Lukas
In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional ...
Best Of CCP - 470: Beans In The Buckets
10 Jun 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
620: From Rooftops in Spain to QuickBooks User Pains
03 Jun 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed trou...
619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support
27 May 2025
Contributed by Lukas
In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech...
Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape
20 May 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models
13 May 2025
Contributed by Lukas
Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits C...
616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight
06 May 2025
Contributed by Lukas
The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust a...
615: Boutique Consultancy: Balancing High-Touch Service and Growth
29 Apr 2025
Contributed by Lukas
Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, ...
614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84
22 Apr 2025
Contributed by Lukas
Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84,...
613: Inside the World of IT: Daily Challenges and Unlikely Solutions
15 Apr 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they've encountered. They start by encourag...
Best Of CCP - 020: Client Anecdotes & Rates
08 Apr 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
611: Breaking Bad-Blaze
01 Apr 2025
Contributed by Lukas
Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in t...
610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona Patch
25 Mar 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his e...
609: Insights and Updates from ACEs Conference 2025 with Justin Esgar
18 Mar 2025
Contributed by Lukas
In this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter a...
608: In the Cloud: Troubleshooting Tech and Exploring Backups
11 Mar 2025
Contributed by Lukas
ShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discuss...
607: DDM Deja Vu & Other Mysteries: A Kale Salad for Your Mac
04 Mar 2025
Contributed by Lukas
In this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage fi...
Best Of CCP - 087: Joe's Birthday Bash
25 Feb 2025
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
605: Backup Challenges with Adam Engst Of The Tidbits Content Network
18 Feb 2025
Contributed by Lukas
Backup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from ...
604: Sync or Swim: Tales from the Technical Trenches
11 Feb 2025
Contributed by Lukas
In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, ...
603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative Techs
04 Feb 2025
Contributed by Lukas
Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest Jo...
602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your Patience
28 Jan 2025
Contributed by Lukas
In this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies ...
601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud
21 Jan 2025
Contributed by Lukas
601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud In this episode of Command Control Power, the hosts catch up and discuss various ...
Best Of CCP - 283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech
14 Jan 2025
Contributed by Lukas
We welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO
599: Empowering Your Tech Business: Systems, Billing, and Client Communication
07 Jan 2025
Contributed by Lukas
In this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tec...
CCP Holiday Message 2024
31 Dec 2024
Contributed by Lukas
A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont
598: Joe Taps Out, Jerry and Sam Command-Control-Power Through
24 Dec 2024
Contributed by Lukas
Joe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech suppor...
597: Caught in the Cloud: Backup Battles and Cyber Scams
17 Dec 2024
Contributed by Lukas
In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They star...
Best Of CCP - Give Your Dough To The Baker
10 Dec 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
595: Unraveling UniFi: From Overseas Travels to Technical Troubles
03 Dec 2024
Contributed by Lukas
In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground ...
594: Navigating Apple's Changing Ecosystem and the Future of Tech Support
26 Nov 2024
Contributed by Lukas
In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosyst...
593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+
19 Nov 2024
Contributed by Lukas
A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his e...
Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company
12 Nov 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
591: Optimizing MSP Operations with Tim Pearson of Creative Techs
05 Nov 2024
Contributed by Lukas
In this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum o...
590: Streamlining Business with Addigy: A Strategic Shift
29 Oct 2024
Contributed by Lukas
In this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing...
589: Navigating Business Management with Benjamin Morales of Cirrus Partners
22 Oct 2024
Contributed by Lukas
In this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his jo...
Best Of CCP - Dante's Ring Of Sonos
15 Oct 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
587: Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure
08 Oct 2024
Contributed by Lukas
Thanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adven...
586: A Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS Updates
01 Oct 2024
Contributed by Lukas
In this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers ...
585: Interview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at Addigy
24 Sep 2024
Contributed by Lukas
Join us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy. In this engaging discussion, Ben ...
Best Of CCP - 325: Interview With John Moder of Crisp Solutions, LLC
17 Sep 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
583: Apple's Privacy Paradox & iPhone Lost At Sea
10 Sep 2024
Contributed by Lukas
This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges ...
582: Mercury Retrograde and Tech Troubles: Is There a Connection?
03 Sep 2024
Contributed by Lukas
Jerry and Sam discuss issues with Zoom's SMS campaign requirements and RingCentral's lack of shared SMS functionality. Jerry also shares his fru...
Best Of CCP - 221: DMARC, Eero's & Toupee's
27 Aug 2024
Contributed by Lukas
Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Ke...
580: Mission Critical: The Power Struggle
20 Aug 2024
Contributed by Lukas
In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares...
Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network
13 Aug 2024
Contributed by Lukas
This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Ne...
578: Tech Upgrades, MFA Madness and More!
06 Aug 2024
Contributed by Lukas
Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to ...
577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights
30 Jul 2024
Contributed by Lukas
In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced sec...
576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else
23 Jul 2024
Contributed by Lukas
In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac ...
Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group
16 Jul 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
574: Backblaze to the Future & Proofpoint Pandemonium
09 Jul 2024
Contributed by Lukas
Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for thos...
573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst
02 Jul 2024
Contributed by Lukas
In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particula...
Best Of CCP - 366: Do You Think I'm An Idiot?
25 Jun 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
571: The ACEs 2024 Debrief We Never Knew We Needed
18 Jun 2024
Contributed by Lukas
In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the variou...
Best Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLC
11 Jun 2024
Contributed by Lukas
The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponar...
569: Tech Fails and Tail Wags: Command Control Power Gets Personal
04 Jun 2024
Contributed by Lukas
Thanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adv...
Best Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork
28 May 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry Biases
21 May 2024
Contributed by Lukas
In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of ...
Best Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedic
14 May 2024
Contributed by Lukas
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years ...
565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-Pandemic
07 May 2024
Contributed by Lukas
Michael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has fair...