641: Pennywise and Pound Foolish: Lessons in IT Management

In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and subsequent data loss, emphasizing the necessity of backing up contact lists. The episode also teases upcoming content on using tools like Canva and GPT for marketing and drafting terms of service.   00:00 Introduction and Greetings 00:39 Puppy Adoption Story 01:55 Client Troubles with Jamf Pro 07:42 Client Self-Management Issues 12:55 Printer and Network Troubles 19:38 Personal Tech Mishaps 23:25 Data Recovery Challenges 26:50 Client Communication Challenges 27:37 The Importance of Data Backup 28:49 Newsletter Management and MailChimp Issues 36:05 Dealing with Spam and Contact List Problems 40:41 Lessons Learned and Future Plans 49:32 Exploring Marketing Tools and Strategies 54:25 Conclusion and Patreon Promotion

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