Como Você Fez Isso?
CLIENTE FELIZ DÁ LUCRO feat. GISELE PAULA CO-FUNDADORA DO RECLAME AQUI
04 Jul 2022
O cliente tem sempre razão? Para responder a essa pergunta, nesse episódio do FodCast recebemos Gisele Paula, especialista em experiência do cliente, CEO do Instituto Cliente Feliz, co-fundadora do Reclame Aqui e autora do livro “Cliente Feliz dá Lucro”. Em um papo repleto de boas provocações, falamos sobre a lógica das reclamações e os aprendizados que elas trazem, a jornada da experiência do cliente, como gerar encantamento, a importância de um bom atendimento, entre outros bons insights.
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