Content Operations

Futureproof your content ops for the coming knowledge collapse

17 Nov 2025

Contributed by Lukas

What happens when AI accelerates faster than your content can keep up? In this podcast, host Sarah O’Keefe and guest Michael Iantosca break down the...

The five stages of content debt

03 Nov 2025

Contributed by Lukas

Your organization’s content debt costs more than you think. In this podcast, host Sarah O’Keefe and guest Dipo Ajose-Coker unpack the five stages ...

Balancing automation, accuracy, and authenticity: AI in localization

20 Oct 2025

Contributed by Lukas

How can global brands use AI in localization without losing accuracy, cultural nuance, and brand integrity? In this podcast, host Bill Swallow and gue...

From classrooms to clicks: the future of training content

06 Oct 2025

Contributed by Lukas

AI, self-paced courses, and shifting demand for instructor-led classes—what’s next for the future of training content? In this podcast, Sarah O’...

From PowerPoint to possibilities: Scaling with structured learning content

22 Sep 2025

Contributed by Lukas

What if you could escape copy-and-paste and build dynamic learning experiences at scale? In this podcast, host Sarah O’Keefe and guest Mike Buoy exp...

Every click counts: Uncovering the business value of your product content

11 Aug 2025

Contributed by Lukas

Every time someone views your product content, it’s a purposeful engagement with direct business value. Are you making the most of that interaction?...

AI in localization: What could possibly go wrong? (podcast)

04 Aug 2025

Contributed by Lukas

In this episode of the Content Operations podcast, Sarah O’Keefe and Bill Swallow unpack the promise, pitfalls, and disruptive impact of AI on multi...

Help or hype? AI in learning content

21 Jul 2025

Contributed by Lukas

Is AI really ready to generate your training materials? In this episode, Sarah O’Keefe and Alan Pringle tackle the trends around AI in learning cont...

Tool or trap? Find the problem, then the platform

02 Jun 2025

Contributed by Lukas

Tempted to jump straight to a new tool to solve your content problems? In this episode, Alan Pringle and Bill Swallow share real-world stories that sh...

Deliver content dynamically with a content delivery platform

19 May 2025

Contributed by Lukas

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Flu...

LearningDITA: DITA-based structured learning content in action

21 Apr 2025

Contributed by Lukas

Are you considering a structured approach to creating your learning content? We built LearningDITA.com as an example of what DITA and structured learn...

The benefits of structured content for learning & development content

07 Apr 2025

Contributed by Lukas

In this episode, Alan Pringle, Bill Swallow, and Christine Cuellar explore how structured learning content supports the learning experience. They also...

LearningDITA: What’s new and how it enhances your learning experience

10 Mar 2025

Contributed by Lukas

In this episode, Alan Pringle, Gretyl Kinsey, and Allison Beatty discuss LearningDITA, a hub for training on the Darwin Information Typing Architectur...

Building your futureproof taxonomy for learning content (podcast, part 2)

10 Feb 2025

Contributed by Lukas

In our last episode, you learned how a taxonomy helps you simplify search, create consistency, and deliver personalized learning experiences at scale....

Taxonomy: Simplify search, create consistency, and more (podcast, part 1)

03 Feb 2025

Contributed by Lukas

Can your learners find critical content when they need it? How do you deliver personalized learning experiences at scale? A learning content taxonomy ...

Transform L&D experiences at scale with structured learning content

13 Jan 2025

Contributed by Lukas

Ready to deliver consistent and personalized learning content at scale for your learners? In this episode of the Content Operations podcast, Alan Prin...

Creating content ops RFPs: Strategies for success

09 Dec 2024

Contributed by Lukas

In episode 179 of the Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle share the inside scoop on how to write an effective request f...

Pulse check on AI: December, 2024 (podcast)

02 Dec 2024

Contributed by Lukas

In episode 178 of the Content Strategy Experts podcast, Sarah O’Keefe and Christine Cuellar perform a pulse check on the state of AI as of December ...

Do enterprise content operations exist?

21 Oct 2024

Contributed by Lukas

Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience...

Survive the descent: planning your content ops exit strategy

07 Oct 2024

Contributed by Lukas

Whether you’re surviving a content operations project or a journey through treacherous caverns, it’s crucial to plan your way out before you begin...

Enterprise content operations in action at NetApp (podcast)

23 Sep 2024

Contributed by Lukas

Are you looking for real-world examples of enterprise content operations in action? Join Sarah O’Keefe and special guest Adam Newton, Senior Directo...

Position enterprise content operations for success (podcast)

16 Sep 2024

Contributed by Lukas

In episode 174 of The Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle explore the mindset shifts that are needed to elevate your or...

Conquering content localization: strategies for success (podcast)

09 Sep 2024

Contributed by Lukas

Translation troubles? This podcast is for you! In episode 173 of The Content Strategy Experts podcast, Bill Swallow and special guest Mike McDermott, ...

Cutting technical debt with replatforming (podcast)

19 Aug 2024

Contributed by Lukas

When organizations replatform from one content management system to another, unchecked technical debt can weigh down the new system. In contrast, stra...

Renovation revelations: Managing technical debt (podcast)

12 Aug 2024

Contributed by Lukas

Just like discovering faulty wiring during a home renovation, technical debt in content operations leads to unexpected complications and costs. In epi...

Accelerate global growth with a content localization strategy

15 Jul 2024

Contributed by Lukas

In episode 170 of The Content Strategy Experts podcast, Bill Swallow and Christine Cuellar dive into the world of content localization strategy. Learn...

Strategies for AI in technical documentation (podcast, English version)

24 Jun 2024

Contributed by Lukas

In episode 169 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Sebastian Göttel of Quanos engage in a captivating conversa...

Strategien für KI in der technischen Dokumentation (podcast, Deutsche version)

24 Jun 2024

Contributed by Lukas

Folge 169 ist auf Englisch und Deutsch verfügbar. Da unser Gast Sebastian Göttel sich im deutschsprachigen Raum mit KI beschäftigt, kam die Idee, d...

Overcoming operational challenges for learning content, feat. Leslie Farinella (podcast)

17 Jun 2024

Contributed by Lukas

In episode 168 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Leslie Farinella, Chief Strategy Officer at Xyleme, discuss ...

The challenges of content operations across the enterprise (podcast)

03 Jun 2024

Contributed by Lukas

In episode 167 of The Content Strategy Experts Podcast, Sarah O’Keefe, Alan Pringle, and Bill Swallow discuss the difficulties organizations encount...

Pulse check on AI: May, 2024

13 May 2024

Contributed by Lukas

In episode 166 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle check in on the current state of AI as of May 2024. The lands...

Self-service content in the age of AI with Patrick Bosek

29 Apr 2024

Contributed by Lukas

In episode 165 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Patrick Bosek of Heretto discuss how the role of customer self servi...

How reuse eliminates redundant learning content with Chris Hill (podcast)

08 Apr 2024

Contributed by Lukas

In episode 164 of The Content Strategy Experts Podcast, Alan Pringle and special guest Chris Hill of DCL talk about where you can find redundancy in y...

What’s next after LearningDITA? (podcast)

18 Mar 2024

Contributed by Lukas

If you’ve taken the courses at LearningDITA.com and you’re interested in starting a DITA project, check out episode 163 of The Content Strategy Ex...

Brewing a better content strategy through single sourcing (podcast)

19 Feb 2024

Contributed by Lukas

In episode 162 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the benefits of single sourcing as part of your con...

Our demands for enterprise content operations software (podcast)

29 Jan 2024

Contributed by Lukas

In episode 161 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle share their ideal world for enterprise content operations sof...

Rise of the learning content ecosystem with Phylise Banner (podcast)

22 Jan 2024

Contributed by Lukas

In episode 160 of The Content Strategy Experts Podcast, Alan Pringle and special guest Phylise Banner talk about the limitations of the learning manag...

Tips for moving from unstructured to structured content with Dipo Ajose-Coker

08 Jan 2024

Contributed by Lukas

In episode 159 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker share tips for moving from unstructured to str...

Challenges of moving from unstructured to structured content with Dipo Ajose-Coker

18 Dec 2023

Contributed by Lukas

In episode 158 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker discuss the challenges of moving from unstruct...

Design thinking & equity in design with guest Dee Lanier (podcast)

04 Dec 2023

Contributed by Lukas

In episode 157 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Dee Lanier discuss design thinking: what it is, what it isn’...

Ask Alan Anything: Resolving pain in content operations (podcast, part 2)

27 Nov 2023

Contributed by Lukas

In episode 156 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar are back discussing more pain points that Scriptorium has r...

Ask Alan Anything: Resolving pain in content operations (podcast, part 1)

13 Nov 2023

Contributed by Lukas

In episode 155 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar dig into pain points that Scriptorium has helped organizati...

How machine translation compares to AI

30 Oct 2023

Contributed by Lukas

In episode 154 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the similarities between the industry-disrupting in...

ContentOps edited collection: Content operations from start to scale (podcast)

09 Oct 2023

Contributed by Lukas

In episode 153 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Dr. Carlos Evia of Virginia Tech discuss the upcoming book C...

Applications of AI for knowledge content with guest Stefan Gentz (podcast)

25 Sep 2023

Contributed by Lukas

In episode 152 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Stefan Gentz of Adobe discuss what knowledge content is, wha...

Adapt to evolving content careers with guest Jack Molisani (podcast)

11 Sep 2023

Contributed by Lukas

In episode 151 of The Content Strategy Experts Podcast, Bill Swallow and podcast guest, Jack Molisani discuss how content careers have changed through...

How to choose a content model with guest Patrick Bosek (podcast)

14 Aug 2023

Contributed by Lukas

In episode 150 of The Content Strategy Experts Podcast, Alan Pringle and special guest, Patrick Bosek of Heretto talk about choosing a content model, ...

Content operations for elearning content (podcast)

31 Jul 2023

Contributed by Lukas

In episode 149 of The Content Strategy Experts Podcast, Sarah O’Keefe and Christine Cuellar discuss the unique challenges, opportunities, and consid...

Anthony Olivier unpacks the MadCap acquisition of IXIASOFT (podcast)

17 Jul 2023

Contributed by Lukas

In episode 148 of The Content Strategy Experts Podcast, Anthony Olivier, founder and CEO of MadCap Software, and Sarah O’Keefe discuss the MadCap ac...

“Why do I have to work differently?” (podcast, part 2)

05 Jul 2023

Contributed by Lukas

In episode 147 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar continue talking about how teams adjust when content proces...

“Why do I have to work differently?” (podcast, part 1)

19 Jun 2023

Contributed by Lukas

In episode 146 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar talk about how teams adjust when content processes change,...

Optimize learning and training content through content operations (podcast)

05 Jun 2023

Contributed by Lukas

In episode 145 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the impact content operations has on your learning ...

AI: Rewards and risks with Rich Dominelli (podcast)

22 May 2023

Contributed by Lukas

In episode 144 of The Content Strategy Experts Podcast, Alan Pringle (Scriptorium) and special guest Rich Dominelli (Data Conversion Laboratory) tackl...

Balancing CMS and CCMS implementation (podcast, part 2)

08 May 2023

Contributed by Lukas

In episode 143 of The Content Strategy Experts Podcast, Gretyl Kinsey and Christine Cuellar are back discussing the common tripping points companies s...

Balancing CMS and CCMS implementation (podcast, part 1)

24 Apr 2023

Contributed by Lukas

In episode 142 of The Content Strategy Experts Podcast, Gretyl Kinsey and Christine Cuellar discuss balancing the implementation of a content manageme...

What is LearningDITA? (podcast)

10 Apr 2023

Contributed by Lukas

March 2025 update: We have moved LearningDITA to a new platform. The Introduction to DITA course is still free, and you can sign up for courses at ...

Éric Bergeron explains the MadCap acquisition of IXIASOFT (podcast)

27 Mar 2023

Contributed by Lukas

In episode 140 of The Content Strategy Experts Podcast, Sarah O’Keefe and Éric Bergeron, president and CEO of IXIASOFT, share the story behind the...

Unpacking structured content, DITA, and UX content with Keith Anderson

20 Mar 2023

Contributed by Lukas

In episode 139 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Keith Anderson dive into their experiences with structured c...

Why information architecture matters (podcast)

06 Mar 2023

Contributed by Lukas

In episode 138 of The Content Strategy Experts Podcast, Gretyl Kinsey and Christine Cuellar talk about a common content strategy trap: what happens wh...

Content fragmentation with special guest Larry Swanson (podcast)

20 Feb 2023

Contributed by Lukas

In episode 137 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Larry Swanson talk about the fragmentation of content over the past ...

Nightmare on ContentOps Street (podcast)

06 Feb 2023

Contributed by Lukas

In episode 136 of The Content Strategy Experts Podcast, Alan Pringle unveils horror stories of content ops gone horribly wrong. Related links:  How ...

Who is Scriptorium? (podcast)

23 Jan 2023

Contributed by Lukas

In episode 135 of The Content Strategy Experts Podcast, Sarah O’Keefe and new team member, Christine Cuellar, talk about who Scriptorium is and how ...

Content strategy in UX teams (podcast)

09 Jan 2023

Contributed by Lukas

In episode 134 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Jodi Shimp talk about the role of content strategy in UX teams. Rela...

What is a headless CMS? (podcast)

05 Dec 2022

Contributed by Lukas

In episode 133 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Carrie Hane of Sanity talk about headless CMSs. If your organization...

Misconceptions about structured content (podcast)

21 Nov 2022

Contributed by Lukas

In episode 132 of The Content Strategy Experts Podcast, Alan Pringle and guest Jo Lam of Paligo dispel misconceptions and myths about structured conte...

Jobs in techcomm (podcast)

07 Nov 2022

Contributed by Lukas

In episode 131 of The Content Strategy Experts podcast, Sarah O’Keefe and guest Keith Schengili-Roberts discuss the techcomm job market. Most of the...

The challenges of replatforming content (podcast)

24 Oct 2022

Contributed by Lukas

In episode 130 of The Content Strategy Experts podcast, Bill Swallow and Sarah O’Keefe talk about the challenges of replatforming content from one s...

Prerequisites for efficient content operations (podcast)

10 Oct 2022

Contributed by Lukas

In episode 129 of The Content Strategy Experts podcast, Sarah O’Keefe and Bill Swallow discuss the prerequisites for efficient content operations an...

Replatforming your structured content into a new CCMS (podcast)

26 Sep 2022

Contributed by Lukas

In episode 128 of The Content Strategy Experts podcast, Sarah O’Keefe talks with guest Chip Gettinger of RWS about why companies are replatforming s...

The challenges of structured learning content (podcast)

12 Sep 2022

Contributed by Lukas

In episode 127 of The Content Strategy Experts podcast, Gretyl Kinsey and Alan Pringle talk about the challenges of aligning learning content with str...

Industry 4.0 (podcast)

29 Aug 2022

Contributed by Lukas

In episode 126 of The Content Strategy Experts podcast, Sarah O’Keefe and Stefan Gentz of Adobe discuss Industry 4.0. Related links: Adobe Technical...

Structured content: the foundation for digital transformation (podcast)

15 Aug 2022

Contributed by Lukas

In episode 125 of The Content Strategy Experts podcast, Alan Pringle and Amy Williams of DCL talk about digital transformation projects and how struct...

Omnichannel publishing

01 Aug 2022

Contributed by Lukas

In episode 124 of The Content Strategy Experts podcast, Sarah O’Keefe and Kevin Nichols of AvenueCX discuss omnichannel publishing. “Omnichannel i...

Content ops stakeholders: Content authors (podcast, part 2)

11 Jul 2022

Contributed by Lukas

In episode 123 of The Content Strategy Experts podcast, Alan Pringle and Gretyl Kinsey wrap up our series on content ops stakeholders and continue the...

Content ops stakeholders: Content authors (podcast, part 1)

27 Jun 2022

Contributed by Lukas

In episode 122 of The Content Strategy Experts podcast, Alan Pringle and Gretyl Kinsey talk about content authors as content ops stakeholders. “I th...

Content ops stakeholders: Content consumers (podcast)

13 Jun 2022

Contributed by Lukas

In episode 121 of The Content Strategy Experts podcast, Alan Pringle and Bill Swallow talk about content consumers as content ops stakeholders. “If ...

Content ops stakeholders: Risk management (podcast)

06 Jun 2022

Contributed by Lukas

In episode 120 of The Content Strategy Experts podcast, Gretyl Kinsey and Sarah O’Keefe discuss content ops stakeholders in risk management. “Your...

Accessibility when authoring DITA content

23 May 2022

Contributed by Lukas

In episode 119 of The Content Strategy Experts podcast, Elizabeth Patterson and Bob Johnson of Tahzoo discuss accessibility when authoring DITA conten...

Content ops stakeholders: Tech support (podcast)

02 May 2022

Contributed by Lukas

In episode 118 of The Content Strategy Experts podcast, Bill Swallow and Sarah O’Keefe discuss content ops stakeholders in tech support. “If you a...

Content as a Service (podcast, part 2)

18 Apr 2022

Contributed by Lukas

In episode 117 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto continue their discussion about Content as a Serv...

Content as a Service (podcast, part 1)

11 Apr 2022

Contributed by Lukas

In episode 116 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto talk about Content as a Service. “Do we still h...

Content ops stakeholders: Localization (podcast)

28 Mar 2022

Contributed by Lukas

In episode 115 of The Content Strategy Experts podcast, Bill Swallow and Sarah O’Keefe discuss content ops stakeholders in localization. “Using ba...

Content ops stakeholders: Tech stack managers (podcast)

14 Mar 2022

Contributed by Lukas

In episode 114 of The Content Strategy Experts podcast, Bill Swallow and Gretyl Kinsey talk about developers and managers of the technical stack as c...

Trends for techcomm managers (podcast)

07 Mar 2022

Contributed by Lukas

In episode 113 of The Content Strategy Experts podcast, Sarah O’Keefe and Dawn Stevens of Comtech discuss trends that are of interest to techcomm ma...

Content scalability (podcast)

21 Feb 2022

Contributed by Lukas

In episode 112 of The Content Strategy Experts podcast, Elizabeth Patterson and Bill Swallow discuss content scalability. “As you start approaching ...

The rise of content ops (podcast)

07 Feb 2022

Contributed by Lukas

In episode 111 of The Content Strategy Experts podcast, Sarah O’Keefe and Rahel Bailie of Content, Seriously discuss the rise of content ops. “If ...

Content ops stakeholders: Executives (podcast, part 2)

24 Jan 2022

Contributed by Lukas

In episode 110 of The Content Strategy Experts podcast, Alan Pringle and Sarah O’Keefe continue their discussion about executives as important stake...

Content ops stakeholders: Executives (podcast, part 1)

10 Jan 2022

Contributed by Lukas

In episode 109 of The Content Strategy Experts podcast, Alan Pringle and Sarah O’Keefe return to the occasional series about stakeholders and conten...

Content ops stakeholders: IT (podcast)

13 Dec 2021

Contributed by Lukas

In episode 108 of The Content Strategy Experts podcast, Alan Pringle and Gretyl Kinsey kick off an occasional series about stakeholders and content op...

Content strategy pitfalls: lacking a unified content strategy (podcast)

29 Nov 2021

Contributed by Lukas

In episode 107 of The Content Strategy Experts podcast, Bill Swallow and Gretyl Kinsey are back for another episode in our Content strategy pitfalls s...

DITA and accessibility (podcast)

15 Nov 2021

Contributed by Lukas

In episode 106 of The Content Strategy Experts podcast, Gretyl Kinsey and Bob Johnson of Intuitive talk about accessibility and the Darwin Information...

Exit strategy for your content operations (podcast)

08 Nov 2021

Contributed by Lukas

In episode 105 of The Content Strategy Experts podcast, Alan Pringle and Sarah O’Keefe talk about an exit strategy as part of your content operation...

The Scriptorium Content Ops Manifesto (podcast)

11 Oct 2021

Contributed by Lukas

In episode 104 of The Content Strategy Experts podcast, Elizabeth Patterson and Sarah O’Keefe discuss the Scriptorium Content Ops Manifesto. “The ...

Transitioning to a new CCMS (podcast)

27 Sep 2021

Contributed by Lukas

In episode 103 of The Content Strategy Experts podcast, Alan Pringle and Bill Swallow share some considerations for transitioning into a new component...

The importance of terminology management (podcast)

13 Sep 2021

Contributed by Lukas

In episode 102 of The Content Strategy Experts podcast, Sarah O’Keefe and Sharon Burton of Expel talk about the importance of terminology management...

Life with a content management system (podcast)

23 Aug 2021

Contributed by Lukas

In episode 101 of The Content Strategy Experts podcast, Elizabeth Patterson and Sarah O’Keefe talk about what life is like with and without a conten...

Content strategy success at Crown (podcast)

02 Aug 2021

Contributed by Lukas

In episode 100 of The Content Strategy Experts podcast, Bill Swallow and special guest Jodi Shimp discuss their experience with digital transformation...

The evolution of smart content (podcast)

26 Jul 2021

Contributed by Lukas

In episode 99 of The Content Strategy Experts podcast, Alan Pringle and special guest Larry Kunz of Extreme Networks talk about the evolution of smart...

The pros and cons of markdown (podcast, part 2)

12 Jul 2021

Contributed by Lukas

In episode 98 of The Content Strategy Experts podcast, Sarah O’Keefe and Dr. Carlos Evia of Virginia Tech continue their discussion about the pros a...

The pros and cons of markdown (podcast, part 1)

28 Jun 2021

Contributed by Lukas

In episode 97 of The Content Strategy Experts podcast, Sarah O’Keefe and Dr. Carlos Evia of Virginia Tech discuss the pros and cons of markdown. “...