CSM Practice - The Customer Success Podcast

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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success str...

Business 135 recordings 2022 → today Weekly updated Jun 2, 2025
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Elevating Net Retention Rate with Capability Adoption Scores Irit Eizips · contributed by Lukas · Aug 9, 2024
Strategic Insights into the CSM Pooled Model Irit Eizips · contributed by Lukas · Aug 2, 2024
TAM vs CSM: Navigating Customer Success Roles Irit Eizips · contributed by Lukas · Jul 26, 2024
Should we merge CS and Support roles? Irit Eizips · contributed by Lukas · Jul 19, 2024
Why the KORE Score Framework will Retire the Net Promoter Score Irit Eizips · contributed by Lukas · Jul 12, 2024
Monetizing Customer Success - A Masterclass in CS Revenue Generation Irit Eizips · contributed by Lukas · Jul 5, 2024
Take Your CS Operations Team to the Next Level Irit Eizips · contributed by Lukas · Jun 28, 2024
If You Don't Have a Customer Advisory Board Yet...Listen to this! Irit Eizips · contributed by Lukas · Jun 21, 2024
Career Change - From Tech Support to CS Irit Eizips · contributed by Lukas · Jun 14, 2024
What You Don't Know About Customer Success Career Paths - Deltek Does! Irit Eizips · contributed by Lukas · Jun 7, 2024
Gen AI in Action: Boosting Customer Support and Success Strategies Irit Eizips · contributed by Lukas · May 31, 2024
How Do I Deal With Challenging Customers as a CSM? Irit Eizips · contributed by Lukas · May 20, 2024
Hyper Growth Strategies: Supercharging Customer Success Teams Irit Eizips · contributed by Lukas · May 17, 2024
Revolutionize Your Customer Success with Generative AI Irit Eizips · contributed by Lukas · May 10, 2024
The Ultimate Guide to Scaling Customer Success for Maximum Results Irit Eizips · contributed by Lukas · May 3, 2024
Driving Innovation in Customer Success with the 70-20-10 Methodology Irit Eizips · contributed by Lukas · Apr 25, 2024
Why You Need NPS Surveys! Irit Eizips · contributed by Lukas · Apr 19, 2024
Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know Irit Eizips · contributed by Lukas · Apr 12, 2024
Churn Prediction - The Consumption Based Model Irit Eizips · contributed by Lukas · Apr 5, 2024
How Data Insights Can Transform Customer Success to Perfection Irit Eizips · contributed by Lukas · Mar 29, 2024
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Irit Eizips

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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to sub...

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