021 - Handling difficult conversations

Difficult conversations. How do you feel about them? They may not be easy, especially when it involves giving negative feedback to someone. Emotions can run high and our response might be to avoid the conversation altogether, at least for a while. Or alternatively, we may run into it too quickly, when emotions are still high, to get it over with. There is no 1 way which works for every situation because every person and context is different, however I share here today a way to approach, prepare and engage in difficult conversations that could help. What you will learn in this episode: How to handle difficult conversations when emotions are high How to approach and prepare the conversation Conversation strategies Avoiding blame Staying open to different viewpoints Focusing on actions and desired future change Resources: Get your free resource Keys to Communication Confidence: https://culturecuppa.com/confidence Explore our team communication programme for global teams: https://culturecuppa.com/leaders-and-managers Discover more about our programme, 9 steps to communication confidence, to fast-track your communication when working in English: https://culturecuppa.com/individuals Learn more about our team training programmes in communication: https://culturecuppa.com/leaders-and-managers Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson Email me: [email protected] Website: https://culturecuppa.com

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