Have you ever received personal feedback that you felt was unjustified or unfair? Did you want to jump in and defend your actions and approach? When faced with unexpected tough feedback at work, it can be challenging to respond thoughtfully and appropriately in the moment, rather than react with emotion. That's why in this episode I share strategies that you can use to maintain your professional stance with emotional intelligence, even when feedback feels personal. Explore how to align your mindset for receiving feedback, even as you listen to it, and the importance of non-verbal communication. I also talk about how to manage your emotional response, and the value of reflection, even when you don't agree with the feedback, plus best ways to respond. When you are on the receiving end of tough feedback, these strategies can transform challenging conversations into constructive dialogues. What you will learn in this episode: How to assess your readiness to receive feedback Align your mindset in the moment The role of your non-verbal behaviour in receiving feedback Techniques for managing your emotional reactions Processing and reflecting on tough feedback How to respond Resources: Learn more about my Global Leader Communication programme: https://culturecuppa.com/individuals/ Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson Email me: [email protected] Website: https://culturecuppa.com

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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