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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded09 Apr 2020

Publisherfeed.podbean.com ↗

Handlerec:15197250

Show notes

I have been surprised at how quickly some owners, leaders, and managers have lost their focus on the people who created their success. Those leaders certainly prioritized team members and customers when business was good, but due to panic prompted by threats of business survival. In essence, self-preservation leads to “self-absorption.”

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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