Convenience over Privacy? Paying Attention to Consumer Trends

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded07 Nov 2019

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Handlerec:15197272

Show notes

Let me give you a sense of how far customers are willing to be tracked in the name of personalization and convenience. Granted, my example comes from Sweden, but I sense it is a harbinger of things to come on a global basis.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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