Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded01 Apr 2021

Publisherfeed.podbean.com ↗

Handlerec:15197201

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Racecar driver Mario Andretti once said that “if everything seems under control you are not going fast enough.” His words are appropriate for automobile racing and apply to customer experience delivery as well. Is your average response time from customer service below 5 minutes?

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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