How to Gain Competitive Advantage through Brazen Customer Experience: 4 Tips from Starbucks

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded18 May 2023

Publisherfeed.podbean.com ↗

Handlerec:15197096

Show notes

In this episode, Dr. Michelli shares four tips for gaining a competitive advantage through brazen customer experience, based on his work with Starbucks and his books, The Starbucks Experience and Leading the Starbucks Way. Learn how Starbucks partners create emotional connections with customers, co-create experiences based on customer input, think beyond products, services, and profits, and inspire greatness in their teams.

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