How’s your growth mindset? The link between mindset and customer experience

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded12 Sep 2019

Publisherfeed.podbean.com ↗

Handlerec:15197280

Show notes

Ample studies have shown that business leaders frequently overestimate the quality of experiences they provide their customers when compared to the actual perception of those customers. As for growth mindset, if you become content in the belief you have one, you are likely on the way to losing it. How's your growth mindset?

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