I have an unusual perspective when it comes to the emotional impact of this pandemic. My view is shaped by working as a licensed clinical psychologist early in my career and helping people deal with anxiety, depression, loneliness, and isolation. It’s also affected by the last 20-plus years of my career, where I’ve helped mostly Fortune 500 leaders create positive emotional bonds with their customers. I share that context because I am about to say something outrageous and I hope you will stay with me. Ok, here goes… I am convinced that the loneliness, anxiety, sadness, and loss of control emerging from the pandemic can be POSITIVE, but only if (and it’s a big IF) we learn lessons by flipping our feelings.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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