PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded22 Sep 2022

Publisherfeed.podbean.com ↗

Handlerec:15197128

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What does Emotional Intelligence (EI) have to do with Customer Experience (CX)? Moreover, how can you enhance both EI and CX? In this episode, Dr. Michelli answers both questions and provides five actionable tips for achieving both EI and CX.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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