Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I borrow wisdom from Greek philosopher Epictetus who said, "We have two ears and one mouth so that we can listen twice as much as we speak." Throughout my conversations with leaders, it was clear that they were listening more and with increased intensity than they had before the pandemic. For example, these leaders regularly assessed their people and customers' emotional status, fears, and morale. Leaders increased stakeholder listening through surveys (which I will discuss in next week's post) and unstructured conversations. These leaders practiced active, continuous listening, and they closed the loop by taking action on what they heard. From Epictetus' perspective, during this time of extreme disruption, the most successful leaders listened twice as much as they spoke. If you would like to learn more about Stronger Through Adversity and get your special signed 40% off pre-order offer, head to strongerthroughadversity.com.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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