The Crisis of Automated Errors

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded18 Jun 2026

Publisherfeed.podbean.com ↗

Handlerec:18950437

Show notes

Speed is an engine, but judgment is the brake. In this episode, we discuss the rise of "confident but incorrect" AI outputs—often called AI Slop—and the crisis it creates for customer trust. Discover how to build a human security layer that validates outcomes where ethics and complex recall are involved. Learn why protecting your brand means keeping the human in the loop. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.

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