Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded05 Sep 2018

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In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...

“What did the council decide on item 42?” — answered with the speaker and the moment.