Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded05 Aug 2021

Publisherfeed.podbean.com ↗

Handlerec:15197184

Show notes

I’ve spent considerable time talking about adaptivity and learning resilience. As such, I’m intrigued by the role of "vigor" and “absorption” in concepts of employee engagement. As you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I asked you to think about whether employee engagement is an employee trait, a state created by your organization, or a set of attitudes or behaviors.

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