In today’s episode, I share why this podcast is evolving — and what you can expect throughout 2026. Across every industry, one pattern has become unmistakable: technology is accelerating possibilities, and humanity is determining outcomes. Customers want experiences that feel both intelligent and deeply personal. Employees want clarity, steadiness, and tools that help them excel. And leaders are navigating environments that shift faster than ever. This year, we’ll explore the intersection of Human-Centered AND Technology-Aided business — where emotional intelligence and operational intelligence combine to shape loyalty, growth, and sustainable performance. Each episode will deliver clear, actionable insights designed to help you reduce friction, elevate care, strengthen trust, and lead with intention in an AI-shaped world. And because attention spans are shrinking, I’ll be keeping these episodes short — under two minutes. Let’s build this year together, one episode at a time. To learn more about Joseph, please contact him at josephmichelli.com/contact.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

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