Your Team IS the Experience

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded29 Jan 2026

Publisherfeed.podbean.com ↗

Handlerec:15580449

Show notes

In this episode, we explore a simple but powerful truth: customer experience can never be separated from employee experience. Research on engagement consistently shows that employees deliver their best work when expectations are clear, workloads are manageable, leaders model empathy and steadiness, and technology removes friction instead of adding noise. What happens inside an organization always shows up outside of it. Internal friction becomes external frustration. Internal clarity becomes external confidence. If you want customers who feel supported, understood, and valued, the work starts with supporting your people first. To learn more about Joseph, please contact him at josephmichelli.com/contact.

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