Utilizing the Season to Enhance Customer Experience with Amy Kehs

On this episode of the Customer's First Podcast, I am thrilled to welcome back Amy Kehs, a brand strategist and communication expert dedicated to enhancing museums' experiences through effective public relations. With a rich history in the museum sector and a successful business, Kehs Communications, she has focused on empowering museums through a unique initiative called Love My Museum. In our engaging conversation, we explore various strategies museums & other businesses can implement to enhance customer experiences during the holiday season, making each visit memorable for families and individuals. As we dive into the holiday season, Amy unveils a series of innovative ideas to maximize community engagement. We discuss the power of seasonal decorations and themed exhibits, which enliven a museum's atmosphere and create a sense of warmth and nostalgia among visitors. Kehs emphasizes how such initiatives can establish lasting community connections, turning a simple museum visit into a cherished family tradition. Furthermore, she illustrates how other businesses, such as restaurants and retail stores, have successfully adopted similar concepts to enhance customer loyalty. Transitioning to actionable tips, we explore the importance of themed tours and interactive family activities that can bring a unique flair to any organization. By creating holiday-themed experiences, museums can invoke a sense of wonder and enjoyment for visitors of all ages. We highlight the value of crafting tailored experiences that resonate with your audience, urging museums to stay consistent with their brand messaging. Amy points out the potential pitfalls of marketing strategies that differentiate between various audience segments, emphasizing that a cohesive approach is essential for creating a seamless customer experience. The dialogue also highlights the significance of gift shops or stores within museums. By transforming these spaces into holiday destinations, museums can create additional touchpoints for visitor engagement and offer curated products that reflect community and holiday spirit. Amy encourages museums to provide small tokens of appreciation that visitors can carry home, reinforcing their connection to the organization. These gestures enhance the customer experience and encourage repeat visits and long-term loyalty. With all of these insights shared, I hope this episode inspires our listeners—whether they are part of a museum or any customer-centric business—to embrace new strategies for enhancing customer experiences and creating magic in their communities during the holiday season and beyond. Timestamps: 3:50: Holiday Season Strategies for Customer Experience 9:50: Community Engagement Through Decor 13:24: Interactive Family Activities for the Holidays 27:37: Making Gift Shops a Holiday Destination 30:38: Creating Lasting Memories for Visitors   Amy's Contact Information: Website: https://www.lovemymuseum.com LinkedIn: @kehscommunication Instagram: @lovemymuseum   Tacey's Contact Information: All Social Media: @taceyatkinson Website: https://www.taceyatkinson.com   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Create the Magic!

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