Customers First Podcast

Thank you Listeners, Now go, Create the Magic!

26 Aug 2025

Contributed by Lukas

Due to personal reasons, I will be stepping away from Customers First & the podcast to focus on my family. I want to thank you all for your loyalty an...

Building Customer Connections, and Adapting to Trends with Jamaul Ford

19 Aug 2025

Contributed by Lukas

On this episode of the Customers First podcast, I'm joined by Jamaul Ford, a second-generation entrepreneur who embodies the essence of empathy and co...

Tactical Empathy in Coaching with Mike Viane

12 Aug 2025

Contributed by Lukas

On this episode, I welcome Mr. Mike Viane, a certified business and executive coach, to the Customers First Boardroom. With an impressive 30-year care...

Future-Proofing Careers Against Automation with Sonja Price

05 Aug 2025

Contributed by Lukas

On this episode of the Customers First Podcast, we delve into a thought-provoking conversation with Sonja Price, a future-of-work strategist, executiv...

High-Touch Service in Cybersecurity with Alison Dixon

29 Jul 2025

Contributed by Lukas

On this episode, I had the pleasure of speaking with Alison Dixon, the Chief Customer Experience Officer at Portnox, a leader in zero-trust network ac...

The Future of Small Business Technology with Ken Cox

22 Jul 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I have an insightful conversation with Ken Cox, President of River City Internet Group and the mind be...

Creative Entreprenuership with Alexis Boyett

15 Jul 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I engage in an insightful conversation with Alexis Boyett, a dynamic entrepreneur whose career encompa...

Transforming Customer Experience using LinkedIn with Al Kushner

08 Jul 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I had the pleasure of speaking with Al Kushner, a renowned thought leader and author known for his exp...

Customer Experience is Not a Cost Center with Ryan Rael

01 Jul 2025

Contributed by Lukas

On this episode, I dive into an enlightening conversation with Ryan Rael, a certified customer experience strategist and founder of Tight Ship CX. We ...

Personalization of Women's Healthcare with Amita Sharma

24 Jun 2025

Contributed by Lukas

On this episode of the Customers First podcast, I engage in a powerful discussion with Amita Sharma, co-founder of NourishDoc, a holistic wellness pla...

AI and the Customer Experience with Dustin Jensen

17 Jun 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I engage in an enlightening conversation with Dustin Jensen, the founder of AIA System, a pioneering v...

"The Villain Trap" with Chris Gillen

10 Jun 2025

Contributed by Lukas

On this episode, I am joined by Chris Gillen, a distinguished leadership advisor, coach, and speaker who has dedicated his career to fostering culture...

Building Connection in a Noisy World with Amy Kehs

03 Jun 2025

Contributed by Lukas

On this episode of the Customers First podcast, I'm joined once again by Amy Kehs, a seasoned brand strategist and communication expert focused on enh...

3 Keys to Leadership Magic with Angie Robinson

27 May 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I welcome back Angie Robinson, a valued member of our Customers First family and a leadership developm...

EVERY Experience can be a Luxury Customer Experience with David Sauers

20 May 2025

Contributed by Lukas

On this episode of the Customers First podcast, I have the pleasure of speaking with David Sauers, co-founder and CEO of Royal Restrooms, a company re...

Intentional Culture Creation with Jaime Raul Zepeda

13 May 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I engage in a deeply insightful conversation with Jaime Raul Zepeda, a Workplace Culture Architect and...

Communicating throughout Disputes with Joshua Hart

06 May 2025

Contributed by Lukas

  On this episode of the Customers First Podcast, I had the privilege of speaking with Joshua Hart, an expert in conflict management and communicatio...

Integrity in Leadership with Jim Carlough

29 Apr 2025

Contributed by Lukas

On this episode of the Customers First Podcast, we delve into leadership with Jim Carlough, an accomplished business strategist and author of "The Six...

Creating Joyful Moments with Mark Shaw

22 Apr 2025

Contributed by Lukas

On this episode, we chat with Mark Shaw, a customer experience expert with a rich background in enhancing interactions across sectors like theme parks...

Meaningful Connections Matter with Danny Snow

15 Apr 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I speak with Danny Snow, a renowned customer service expert deeply rooted in the Disney tradition of e...

Building A Learning Culture with Damon Lembi

08 Apr 2025

Contributed by Lukas

On this episode of the Customers First Podcast, we welcome Damon Lembi, a seasoned leader in the learning and development space, as we delve into the ...

Image is More Than What You See with Katherine Lazaruk

01 Apr 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I engage in a transformative conversation with Katherine Lazaruk, an internationally certified image c...

The Magic of Customer-Centric Cultures with Diane Yarborough

25 Mar 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I speak with Diane Yarborough, the driving force behind Castaway & Company. We delve into the transfor...

Inclusion Builds Cultures of Innovation with Dephia Howze

18 Mar 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I had the privilege of engaging with Delphia Howes, an esteemed leader in human resources, diversity, ...

Intentional Choices in Leadership with Sylvie Di Giusto

11 Mar 2025

Contributed by Lukas

On this episode, I speak with Sylvie DiGiusto, the world's first 3D immersive keynote speaker, whose innovative presentation approach reshapes how we ...

Leadership Accountability with James Robbins

04 Mar 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I had the privilege of speaking with the inspiring James Robbins, a transformative leader and motivati...

You Can't Lead From the Weeds with Liz Weber

25 Feb 2025

Contributed by Lukas

On this episode of the Customer's First Podcast, I am joined by Liz Weber, a distinguished business advisor, author, and organizational culture exper...

The Power of Brand Storytelling with Tim Kalinowski

18 Feb 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I discuss the transformative power of customer experience and brand storytelling with Timothy Kalinows...

Unreasonable Hospitality with DJ Soults

11 Feb 2025

Contributed by Lukas

In this episode of the Customers First Podcast, I chat with DJ Soults, the first certified Unreasonable Hospitality Coach. DJ reveals how businesses c...

Customer Experience IS the Foundation for Blue Collar Trades with Brad Huebner

04 Feb 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I have an inspiring conversation with Brad Huebner, a former Marine and dedicated business coach speci...

Customer-Centricity in the Luxury Residential Marketplace with Sam Mizrahi

28 Jan 2025

Contributed by Lukas

On this exciting episode of the Customers First Podcast, I enjoyed chatting with Sam Mizrahi, a trailblazer in Canada's luxury residential market and ...

Leadership and the 7 Levels of Awareness with Jesse McCullough

21 Jan 2025

Contributed by Lukas

On this episode of the Customers First Podcast, I have an insightful conversation with Jesse McCullough, founder of Keystone Pharmacy Insights and a l...

Relationship Building is Marketing with Brian Kurtz

14 Jan 2025

Contributed by Lukas

On this episode of the Customers First Podcast, Tacey chats with Brian Kurtz, founder and CEO of Titans Marketing LLC, who shares insights from his ex...

Deep Dive into Employee Engagement with Asha Sarode

07 Jan 2025

Contributed by Lukas

On this episode, Tacey dives into the essential elements of employee engagement with Asha Sarode, founder of Uniquity Consulting. With her extensive b...

Simple Experiences Build Brand Loyalty with Matt Lyles

31 Dec 2024

Contributed by Lukas

On this episode of the Customers First Podcast, I have an enlightening discussion with Matt Lyles, a distinguished keynote speaker and customer experi...

Intentional Leadership Development with Angie Robinson

24 Dec 2024

Contributed by Lukas

On this episode of the Customers First Podcast, I reconnect with Angie Robinson, Customers First Regular, dynamic leadership and life coach, as we del...

Trusted: The Proven Path to Customer Loyalty and Business Growth with Natalie Doyle Oldfield

17 Dec 2024

Contributed by Lukas

On this episode of the Customers First Podcast, I welcomed back Natalie Doyle Oldfield, founder of Success Through Trust and author of her newly relea...

Wow Employees So They Wow Customers with Vance Morris

10 Dec 2024

Contributed by Lukas

On this episode of the Customers First Podcast, I enjoyed engaging with Vance Morris, a former Disney executive and founder/owner of Deliver Service N...

Utilizing the Season to Enhance Customer Experience with Amy Kehs

03 Dec 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, I am thrilled to welcome back Amy Kehs, a brand strategist and communication expert dedicated to enha...

Creating the Leaders of Tomorrow with David Roche

26 Nov 2024

Contributed by Lukas

On this episode of the Customers First Podcast, Tacey has the pleasure of speaking with David Roche, a seasoned professional coach and mentor speciali...

Understanding Company Culture with Eric Stone

19 Nov 2024

Contributed by Lukas

On this episode of the Customers First Podcast, Tacey welcomes back Eric Stone, the founder of ClearPath Ventures and author of "Jumpstart Your Workp...

The Importance of Customer Feedback with Jaime Valle

12 Nov 2024

Contributed by Lukas

On this episode of the Customers First Podcast, Tacey engages with Jaime Valle, an accomplished customer experience consultant with a robust finance a...

Customer-Centric: From Promise to Performance with Laura Richard

05 Nov 2024

Contributed by Lukas

This episode of the Customers First Podcast features an insightful conversation with Laura Richard, a principal at Level 5 Consulting. Her significant...

The "Road Trip" Your Customer Journey Creates with Shaun Whynacht

29 Oct 2024

Contributed by Lukas

On this episode of the Customers First Podcast, Tacey explores customer journeys with Shaun Whynacht, founder of Blue Cow Marketing. With over 12 year...

Positive Employee Experiences Create Positive Customer Experiences with Samantha Irwin

22 Oct 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, we dive deep into the world of customer experience with the returning guest, Samantha Irwin, a renown...

Putting Human Back in Human Resources with Karen Evers

15 Oct 2024

Contributed by Lukas

On this episode of the Customers First Podcast, we're joined by Karen Evers, the founder of HumanSmarts, a transformative human resources consultancy ...

Leading Honestly with Clint Rusch

08 Oct 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, host Tacey Atkinson welcomes Clint Rush, a multifaceted leader with an impressive background, includi...

You Can't Afford NOT to Focus on Customer Experience

01 Oct 2024

Contributed by Lukas

On this solo episode of the Customer's First Podcast, I delve into a troubling sentiment that has emerged frequently in conversations with C-suite exe...

The Power of Good Communication with Angie Robinson

24 Sep 2024

Contributed by Lukas

In Today's Episode from the Vault: Join Tacey and her special guest, Certified Life Coach & Talent Development Expert and Customers First Regular, Ang...

Tacey Opens the Customers First Mailbag to Answer YOUR Questions

17 Sep 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, I, Your Chief MagicMaker, delve deep into the essence of customer experience and its profound importa...

Vault Episode: 10 Principles for Building & Sustaining a Culture of Excellence: with Kyle McDowell

10 Sep 2024

Contributed by Lukas

You've asked for It, so here it is: Vault Episode 141 with Author, Speaker & Leadership Coach Kyle McDowell. Kyle is widely known for his aspiring and...

Captivate Your Customers with Special Guest Jose Ganem

03 Sep 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, I am joined by Jose Ganem, a brand strategist and owner of Round Branding. We explore the intricate w...

Becoming a True Leader in the Face of Difficult People Problems with Brenda Neckvatal

27 Aug 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, we dive deep into the complexities of leadership with Brenda Neckvatal, a two-time best-selling autho...

Customer Experience Makes or Breaks Your Business with Andrea Leigh

20 Aug 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, I delve into a spirited conversation with Andrea Leigh, a distinguished Change Catalyst and Customer ...

Building Stronger Teams with Pete Mohr

13 Aug 2024

Contributed by Lukas

In this episode of the Customers First Podcast, Tacey has a detailed conversation with Pete Mohr about the power of improved communication and process...

Vault Episode: "Festivals and Art Need to Be Emotion-Evoking Experiences." with Melanie Jones

06 Aug 2024

Contributed by Lukas

Festival Season is the best time for us to revisit our Conversation with Melanie Jones, an art curator, Disney enthusiast, and Owner of Chapter Three ...

Value Needed in Business Relationships with Neal Woodson

30 Jul 2024

Contributed by Lukas

In this week's episode, we are welcoming Neal Woodson back. For over twenty years, Neal Woodson has been helping people and organizations learn more a...

Customers Experience and Acquisition with Trey Robinson

23 Jul 2024

Contributed by Lukas

On today's episode of the Customers First Podcast, Trey Robinson sits down with your host, Tacey Atkinson, to discuss his experiences in the financial...

Leading in ALL Directions with Jesse McCullough

16 Jul 2024

Contributed by Lukas

Jesse McCullough, the founder of Keystone Pharmacy Insights and a leadership coach, joins Tacey Atkinson on the Customer's First Podcast to explore th...

Crafting a Compelling Brand Identity with Amy Kehs

09 Jul 2024

Contributed by Lukas

In this episode of the Customer's First Podcast, host Tacey Atkinson is joined by brand strategist and communications expert Amy Kehs. Amy shares her ...

Are You Prioritizing the Customer with Bryan Clayton

02 Jul 2024

Contributed by Lukas

By Request: Customers First Vault, Originally Aired, Oct 10th, 2023...Episode 123 Join Tacey and her Special Guest, Author, Speaker, Co-Founder & CEO ...

Happy Customers Equal Business Value with Chris Hood

25 Jun 2024

Contributed by Lukas

By Request: Customers First Vault Episode 124 Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist...

Technology Throughout The Customer Experience with Keith Groshans

18 Jun 2024

Contributed by Lukas

Join Tacey and her special guest, Customers First Regular Keith Groshans. Keith is a Graphic Artist, Website and brand Builder, and Top Banana at Rock...

Positive Cultures Increase Project Success with Laura Bowers

11 Jun 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, Laura Bowers, the CEO of The PMO Boss, shares insights into project management, leadership, and creat...

What's Your End Game with Laurie Barkman

04 Jun 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, we are joined by Laurie Barkman, a Business Transition Sherpa. She shares her journey from CEO to exp...

You ARE Your Content and Proofreading Matters with Jon Clemence

28 May 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, Tacey sits down with Jon Clemence, the creator and owner of Cedar Press Proofreading. Jon shared his ...

Building a Personal Brand That Shines Online with Shelly Niehaus

21 May 2024

Contributed by Lukas

On this episode of the Customer's First Podcast, we spoke with Shelly Niehaus, an expert in personal branding for service-based businesses. Shelly sha...

Purpose Driven Leadership with Elona Lopari

14 May 2024

Contributed by Lukas

Elona Lopari, a business catalyst and author, joins us on this episode of The Customer's First Podcast to discuss her journey and passion for helping ...

Everyone Deserves To Be Lead Well with Jesse McCullough

07 May 2024

Contributed by Lukas

Join us on this episode of the Customers First Podcast where host Tacey Atkinson welcomes leadership coach and Keystone Pharmacy Insights founder, Jes...

Making a Difference One Bite at a Time with Sheena Russell

30 Apr 2024

Contributed by Lukas

On this episode of the Customers First Podcast, we had a fascinating conversation with Sheena Russell, the founder and CEO of Made With Local. She sha...

Customer Journey Mapping with Dave Seaton

23 Apr 2024

Contributed by Lukas

On today's episode of the Customer's First Podcast, we were joined by Dave Seaton, the CEO and principal consultant at Seaton CX. Dave shared his jour...

Leadership Includes Trust, Hope, Humility & Empathy with Rich Levene

16 Apr 2024

Contributed by Lukas

In this episode, Tacey is joined by the Founder of Dignity Leadership Consulting & Author of "You're Doing It Wrong, Stop Managing & Start Leading," R...

From Struggle to Strength: Smart Conflict Solutions with Kat Newport

09 Apr 2024

Contributed by Lukas

In this episode, Kat Newport, an author, trainer and founder of Oculus, Inc., discusses her journey into conflict resolution and leadership evolution....

Giving a $#!+ with Neal Woodson

02 Apr 2024

Contributed by Lukas

In this episode of the Customers First Podcast, Tacey Atkinson hosts Neal Woodson, a teacher, coach, author, and speaker dedicated to putting people f...

Revisit of the Most Talked About Episode of 2023: The Building Blocks of a Customer Experience Strategy with Annette Franz

26 Mar 2024

Contributed by Lukas

Episode 92 Revisited as The #1 Shared & Discussed of 2023   Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Fra...

Your Promise is Not Your Mission or Vision with Pete Mohr

19 Mar 2024

Contributed by Lukas

On today's episode of the Customer's First Podcast, Tacey's guest is Pete Mohr, who shared his journey in entrepreneurship for over 30 years. Pete own...

The Value of Succession & Exit Strategies with Laurie Barkman

12 Mar 2024

Contributed by Lukas

In this episode of the Customer's First Podcast, host Tacey Atkinson interviews Laurie Barkman, a business transition and acquisition expert. As a mer...

Unlocking the Magic of Leadership with Summer Jelinek

05 Mar 2024

Contributed by Lukas

 Unlocking the Magic of Leadership with special guest Summer Jelinek   Joining Tacey on the Customer's First Podcast is Summer Jelinek, a leadership...

Living & Leading an All in Life with Jeanne Collins

27 Feb 2024

Contributed by Lukas

Today joining Tacey in the Customer's First Boardroom is Jeanne Collins, an award-winning interior designer and author of "Two Feet In-Lessons from an...

Creating Spaces We Want to Live & Lead In with Heather Penny

20 Feb 2024

Contributed by Lukas

In this episode of the Customer's First Podcast, we were joined by Heather Penny, a leadership coach and author, to discuss her book "Grace Space: Cr...

10 Principles for Building & Sustaining a Culture of Excellence: with Kyle McDowell

13 Feb 2024

Contributed by Lukas

  Join Tacey and her special guest, Kyle McDowell; Kyle is an author, speaker, and leadership coach with nearly three decades of experience leading t...

Festivals Need to Be Emotion-Evoking Experiences with Special Guest Melanie Jones

06 Feb 2024

Contributed by Lukas

Join Tacey and her special guest, Melanie Jones, an art curator, Disney enthusiast, and Owner of Chapter Three Art and Disney Festival of the Arts exp...

Employee Experience Impact on Businesses with Special Guest Anne Donovan

30 Jan 2024

Contributed by Lukas

Join Tacey and her special guest, Anne Donovan, as we discuss this week's topic: Employee Experience Impact on Businesses.  Ann shares her journey in...

Rise to Your Potential with Special Guest Nick Hutchison

23 Jan 2024

Contributed by Lukas

In this episode, Tacey Atkinson welcomes Nick Hutchison, the visionary force behind BookThinkers, to discuss the importance of reading and how it can ...

The Art of Authentic Messaging and Relationship Building through Experiences with Special Guest Amy Kehs

16 Jan 2024

Contributed by Lukas

Join Tacey and special guest, Customers First alum, PR  Expert Amy Kehs as they discuss The Art of Authentic Messaging and Relationship Building thro...

"Building a Culture of Trust" with special guest Doug Thorpe

09 Jan 2024

Contributed by Lukas

  Join Tacey and this week's special guest on the Customers First Podcast, Doug Thorpe, an accomplished executive coach and business advisor, for tod...

"How One Word Can Help Shape Your 2024" with Special Guest, Angie Robinson

02 Jan 2024

Contributed by Lukas

I'm thrilled to share with you our latest episode of the Customer's First Podcast, where we had the incredible opportunity to dive deep into the power...

"How High Performing Teams use Trust to Build Relationships." with Special Guest: Natalie Doyle Oldfield

26 Dec 2023

Contributed by Lukas

Welcome back, Magic Makers, to the Customer's First Podcast. I'm Tacey Atkinson, your host and customer experience curator.  In this episode, we welc...

Making the Customer the Hero of the Story with Special Guest Joel Klettke

19 Dec 2023

Contributed by Lukas

In this episode of the Customers First Podcast, your host, Tacey Atkinson, welcomes Joel Klettke to the boardroom. Joel is the Founder of Case Study B...

"Jumpstart Your Workplace Culture, with special Guest Eric Stone

12 Dec 2023

Contributed by Lukas

In this episode of the Customers First Podcast, Tacey is joined by Eric Stone, founder of ClearPath Ventures and author of "Jumpstart Your Workplace C...

"Effective Leadership Isn't As Hard As We Think", with Special Guest Dr. Andy Neillie

05 Dec 2023

Contributed by Lukas

In this episode of the Customers First Podcast, Dr. Andy Neillie joins Tacey to discuss effective leadership qualities. We explore the distinction bet...

"Storytelling Must Start on the Inside of Your Company First." with special guest: Ben Baker

28 Nov 2023

Contributed by Lukas

Join Tacey and her special guest, author, podcaster and international speaker, Ben Baker, as they discuss today's topic: "Storytelling Must Start on ...

"Using AI to Enhance Your Employee and Customer Experience" : with Special Guest Jeff Sieh

21 Nov 2023

Contributed by Lukas

Join Tacey and our special guest, Jeff Sieh. Jeff Sieh is an international speaker and visual marketing consultant specializing in Pinterest, Instagra...

Know Your Numbers, Know Your Business. with Special Guest Mary Ellen Mansfield

14 Nov 2023

Contributed by Lukas

Join Tacey and her Special Guest, Mary Ellen Mansfield as they discuss the importance of knowing your financials to know and understand your business....

Lean & Agile: Getting Everyone on the Same Train. with Special Guest: Gene Lee

07 Nov 2023

Contributed by Lukas

Join Tacey and her Special Guest: Founder of Radar Consulting and Author of Lean & Agile Mastery: Mastering the 5c's for Customer-Centric Success.   ...

Feed "Uncle Google" He Wants to Help You. With Special Guest Lauren Gaggioli

31 Oct 2023

Contributed by Lukas

Join Tacey and her Special Guest, organic content marketing & SEO expert, Lauren Gaggioli. Today's topic is Using SEO to "feed Uncle Google" what he n...

"Bringing the Social, Back to Social Media", with Special Guest, Katie Brinkley

24 Oct 2023

Contributed by Lukas

Join Tacey and her Special Guest, Katie Brinkley, Owner & Social Media Strategist at Next Step Social Communications.   Today's topic is "Bringing th...

Customer Transformation with Special Guest Chris Hood

17 Oct 2023

Contributed by Lukas

Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist, has over 35 years of experience in online de...

"Are You Prioritizing the Customer?" with Special Guest, Bryan Clayton.

10 Oct 2023

Contributed by Lukas

Join Tacey and her Special Guest, Author, Speaker, Co-Founder & CEO of GreenPal, Bryan Clayton. Today's topic is "Are You Prioritizing the Customer?" ...

"Be Different or Be Dead" with special Guest, Roy Osing

03 Oct 2023

Contributed by Lukas

Join Tacey and her Special Guest, 40 Year Executive Leadership, Entrepreneur and Author, Roy Osing. Today's topic is "Be Different or Be Dead." Roy di...