Customers First Podcast
Episodes
Understanding Personality Types to Improve Customer Service
26 Oct 2021
Contributed by Lukas
Join Tacey and Angie Robinson as they discuss how to assess and utilize personality types to improve team and customer relationships. Timestamp: 00:57...
21 Keys to Business Communication
19 Oct 2021
Contributed by Lukas
Join Amy and Tacey as they continue to discuss the importance of effective business communication. This week they share Amy's 21 tips from her 21 year...
From Basic to Crisis Communications, It All Matters!
12 Oct 2021
Contributed by Lukas
Join Tacey and Customers First Regular, Amy Kehs as they discuss best practices for all your business communications. From basic messaging to crisis c...
WOW Your Customers & Stand Out From The Crowd
05 Oct 2021
Contributed by Lukas
Join Tacey and Tammy Fink from WOWTammy.com as they discuss the importance of going that extra mile and giving your customers an experience that is me...
Pharmacists: It's About More Than Dispensing Drugs.
28 Sep 2021
Contributed by Lukas
Join Tacey and Jesse McCullough from Keystone Pharmacy Insights discuss the multifaceted world of pharmacies and how leadership plays a key role in th...
Customer Service Makes the Difference in Real Estate
21 Sep 2021
Contributed by Lukas
Join Tacey and Armando as they discuss the importance of customer service and technology innovation in the Real Estate industry. Timestamp: 00:57: A...
Aligning With Brands that Share your Values
14 Sep 2021
Contributed by Lukas
Tacey's special guest this week Sarah from Ruby Red Beautiful discuss the importance of aligning with brands that share your belief system. Timestamp:...
Travel Industry is Built on Customer Service
07 Sep 2021
Contributed by Lukas
Join Tacey as she and Beci discuss how the travel advisor industry is built on amazing customer service. Hear Beci's story and how important choosing ...
Customer Experience Excellence from South Africa
31 Aug 2021
Contributed by Lukas
Join Tacey and Callie Barlow from the Excellence Group in South Africa as they discuss the importance of "upping" the customer experience so they feel...
Poutine, Entertainment and Pouring Back into the Community
24 Aug 2021
Contributed by Lukas
Join Tacey and Cheryl Howlett from Smoke's Poutinerie St Catharines as they discuss the importance of giving back to the community and going beyond yo...
Challenges to Mental Wellness as an Entrepreneur
17 Aug 2021
Contributed by Lukas
Join Tacey and Mark Bologna from Beyond Bourbon St Podcast and Crystal Steers from Chasing Happiness.ca as they discuss the challenges facing entrepre...
You & Your Pet Deserve the Best Customer Service Experience
10 Aug 2021
Contributed by Lukas
Join Tacey and Jason Canapp, CEO of Beacon Veterinary Specialists as they discuss Jasons vision for a more customer centric experience in emergency an...
Simplify Your Sales Processes
03 Aug 2021
Contributed by Lukas
Join Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales...
35 years of Amazing Customer Experiences
27 Jul 2021
Contributed by Lukas
Today Tacey is joined by Karyn Ruiz of Lilliput Hats discussing her amazing 35 year journey as a small business owner and milliner to some household n...
Kindness and Authenticity Wins Sales
20 Jul 2021
Contributed by Lukas
Today we are discussing How Kindness and Authenticity Wins Sales with Meg Leoni Director of Sales at DressUp. Timestamp: 1:30:00: Throwing Kindness li...
The User Experience and How it Effects Our Digital Lives
13 Jul 2021
Contributed by Lukas
Tacey is joined by special guest Fred Aebli from Get me Coding to discuss the user experience and how it pertains to our devices and how they are made...
Framing Language to Best Service Your Customers
06 Jul 2021
Contributed by Lukas
Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints ...
Using Theatrical Storytelling to Enhance the Customer Experience.
29 Jun 2021
Contributed by Lukas
Join Pete and Tacey as they discuss the art of using theatrical storytelling to enhance the customer experience. Timestamp: 0:46: Pete's PSB Creativ...
Media Relations - Why It's Important To Your Brand
22 Jun 2021
Contributed by Lukas
Join Tacey and her Special Guest Amy Kehs as they discuss why Media Relations is important to your brand. Amy just celebrated her 20th year in the com...
Delivering Amazing Customer Service on the Clubhouse App
15 Jun 2021
Contributed by Lukas
Join Tacey and special guest Mark Sephton as they discuss Delivering amazing customer service on the Clubhouse App. Mark hosts three clubs on Clubhous...
Using Educated Risk to Keep Moving Forward!
08 Jun 2021
Contributed by Lukas
Today we are discussing how Educated Risk Can Keep You Moving Forward with Erin King from InspirED Education. Welcome back to the Customers First Podc...
Your Brand Is More Than Your Logo
01 Jun 2021
Contributed by Lukas
Today we are discussing how your brand is more than your logo with Keith Groshans from Rocket Juiced Studios. Welcome back to the Customers First Podc...
The Importance of the Customer Experience
01 Jun 2021
Contributed by Lukas
Today I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer e...
Growing Community Authentically
01 Jun 2021
Contributed by Lukas
Today I am honoured to be joined by my business mentor, podcast guru and my good friend Mr. Lou Mongello from WDW Radio. We talk about growing org...
Customers First Trailer
22 May 2021
Contributed by Lukas
My Name is Tacey Atkinson and I am the host of the Customers First Podcast. Where we engage industry leaders from around the globe in Customer-Centric...