CX Files
Episodes
Shep Hyken
31 Aug 2018
Contributed by Lukas
In this edition of the podcast I'm really pleased to be speaking with one of the most important experts and advisors on customer experience strategy g...
Peter Ryan, Founder of Ryan Strategic Advisory
24 Aug 2018
Contributed by Lukas
Peter Ryan, is the Founder of Ryan Strategic Advisory. He is one of the most respected CX analysts in the world today and is constantly on the road, e...
Are Regional Trade Associations Stuck In The Past?
17 Aug 2018
Contributed by Lukas
In this bonus episode before the season of interviews begins, Mark Hillary asks if the regional trade associations charged with promoting CX and BPO a...
CX Files
25 Jul 2018
Contributed by Lukas
It's CX Files featuring your host, Mark Hillary. This podcast will feature the best thinkers and leaders in Customer Experience (CX) globally. There a...